Receptionist/Front Desk
1 month ago
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A RECEPTIONIST AT BRIDGEWOOD MANOR HOTEL
What you'll be doing...
The position of Receptionist has become available at Bridgewood Manor. Reporting into the Reception Manager, you will be responsible for
greeting and checking in guests in a polite manner, allocating rooms and handing over keys
checking out guests, adding up their bills and taking their credit, debit card or cash payments
maintaining clear and accurate records of guest room bookings
answering questions about hotel facilities and about local transport, places of interest and entertainment
listening and responding to guest queries and requests both in-person and by phone
answering the phone, operating the switchboard and dealing with the email and mail
liaising with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
The successful applicant for this role will deliver excellent customer service, have a positive 'can do' attitude, be willing to learn and show that they care
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Receptionist, you will need the following qualities and skills.
a proactive approach to resolving issues that arise
have excellent personal presentation, listening skills, verbal and written communication
have a passion for delivering exceptional customer service with a 'can do' attitude
ability to handle cash, credit/debit cards and foreign currency
a strong team player with the ability to multi-task prioritise work commitments
ability to maintain a positive, friendly attitude even under high pressure
professional/confident telephone manner
good sense of humour and an approachable personality
Experience working within a hotel reception team and with ResLinks would be beneficial but not essential.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
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