Customer Communications Lead

1 month ago


Leicester, Leicester, United Kingdom British Gas Full time

Customer Communications Lead

Leicester / Windsor / Flexible UK Locations with FlexFirst hybrid working

40k- 52k DOE plus 7.5% target bonus & benefits

Overview

British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.

This is brand new role to define our Customer Engagement (Communications) Strategy in BGB.

You will be required to visit some of our key BGB locations including Edinburgh, Leicester and Windsor.

The Role

You will map the current touch points for customer engagement across all platforms (SAP and Ensek) covering communication method, systems (internal and third party), frequency, purpose as well as understanding performance and current customer experience of these touch points.

You will also need to define the midterm customer engagement strategy, considering how this supports the wider customer experience strategy, using insights from teams such as Voice of the Customer to support this.

Creating business cases to support any funding requirements needed to implement the Customer Engagement strategy and will be key.

You will also create a customer engagement scorecard (KPIs) to track performance and identify opportunity for improvement. You will be the customer experience lead for transformational business and industry projects putting the 'customer first'.

Validating customer engagement work requests into the team from business stakeholders as well as regulatory and third-party activity will be part of your role as well as collaborating with Customer Communication Managers to prioritise delivery. You will also seek out opportunities for improvement.

The Person

We would like experience of setting and embedding customer communication strategies ideally in the B2B space, industry does not matter, we are keen to bring new ideas into the team.

You will also have experience in consumer-focused product and communications marketing coupled with delivering customer experience (CX) /change programmes (redesigning customer journeys using data points).

Knowledge of using customer insight and turning it into actionable plans and activities is also useful for this role. You are customer focussed, an influencer and innovator with good analytics experience.


  • Customer Assistant

    4 weeks ago


    Leicester, Leicester, United Kingdom Marks and Spencer Full time

    All the detailsThis is a temporary position in the Lingerie department with the following shift pattern: Wednesday 10-14 Saturday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Assistant

    3 weeks ago


    Leicester, Leicester, United Kingdom Marks and Spencer Full time

    All the detailsThis ia a temporary position in womenswear with the following shift pattern: Week 1 Sunday 06-13 Friday 10-17 Saturday 08-15 Week 2 Sunday 06-13 Friday 11-18 Saturday 10-17 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • European SHEQ Lead

    5 days ago


    Leicester, Leicester, United Kingdom EA First Full time

    Fantastic opportunity to work for a Global Logistics business who are experiencing significant growth and who are looking to open 15 new locations in Europe over the next 12 months. They are looking for a European SHEQ Lead to support the company in implementing Health, Safety, and Environment standards, as well as Quality standards across 15 sites in...


  • Leicester, Leicester, United Kingdom Marks and Spencer Full time

    All the detailsThis is a temporary position in the Lingerie department with the following shift pattern: Sunday 9:30-17 Monday 12:30-20 Wednesday Saturday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...


  • Leicester, Leicester, United Kingdom Hunter AHP Resourcing Full time

    Community Neuro Physiotherapist Leicester Band 6/7Community Neuro Physiotherapist: Hunter AHP have a great opportunity in Leicester, for an experienced Physio who specialises in working in Neuro. This role involves working with neuro patients who have acquired Neurological issues. The contract will be a minimum of 3 months paying between £23-25 for a abnd 6...


  • Leicester, Leicester, United Kingdom Friends of Al-Aqsa Full time

    We seek a Communications and Policy officer as part of Friends of Al-Aqsa's ongoing commitment to securing justice for the Palestinians.Job Description:Job PurposeTo head FOA communications and assist with policy making. To create press releases, briefing papers, blogs, features, reports, information leaflets, and digital content. To edit and proofread other...


  • Leicester, Leicester, United Kingdom Marks and Spencer Full time

    All the detailsThere are 3 through the night vacancies in Foods with the following shift patterns-your preference will bve discussed at interview stage: Vacancy 1: Week 1: thurs/sat 20:00-06:00 Week 2: fri/sat 20:00-06:00 Vacancy 2: Week 1: sun/Fri 20:00-06:00 Week 2: fri/sat 20:00-06:00 Vacancy 3: Week 1: sun/Thurs 20:00-06:00 Week 2: fri/sat 20:00-06:00...

  • Store Manager

    3 weeks ago


    Leicester, Leicester, United Kingdom Foot Locker Full time

    OverzichtYou're a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry...


  • Leicester, Leicester, United Kingdom Elizabeth Michael Full time

    Leicester LE- office based GBP25,000 - GBP27,000 per annum (OTE GBP40,000 - GBP50,000 per annum year one) Full time, permanent Our client, a dynamic and expanding company are seeking a highly motivated and results-driven individual to join their team in Leicester as a Business Development Specialist. The successful candidate will be instrumental in...

  • Marketing Manager

    2 days ago


    Leicester, Leicester, United Kingdom Oadby Plastics Full time

    Established in 1969 Oadby Plastics is the UK's leading independent plastics supplier. Our highly professional team meets deadlines, solves problems and satisfies customers. We are a plastics manufacturer that prioritises its employees and sustainability.We live by our Vision, Mission and Values which shapes the culture of our business.Vision - Progressively...


  • Leicester, Leicester, United Kingdom TAGGED RESOURCES Full time

    Location: Leicester Type: Permanent Industry: Ladieswear Job Ref: TGM1765 The Company: An established and leading Fashion Supplier requires a Senior Ladieswear Jersey Designer to join their growing team.\u00a0 You will have experience in designing various products including women\u2019s Casual ,Formal & heavyweight jersey and women\u2019s nightwear. You will...


  • Leicester, Leicester, United Kingdom u&i Search Ltd Full time

    Our client is a fabulous family run business with over 75 years of experience. They are a business that offer design and manufacturer of Fashion accessories to include bags, belts, wallets and giftware to the high street with a portfolio of private label customers and their own branded division. This is a fantastic company to work for as they truly value all...

  • Swimming Teacher

    2 days ago


    Leicester, Leicester, United Kingdom Fusion Lifestyle Full time

    Swimming Teacher - LeicesterSwimming Teacher - Multiple Vacancies This is a permanent position with set working hours and days. We are looking for swim teachers to cover: Wednesday am Pre-School & Parent & child lessons. Do you have an STA Award or Certificate or a Swim England Level 2 Qualification in Teaching Swimming, and experience of teaching a diverse...

  • Swimming Teacher

    2 days ago


    Leicester, Leicester, United Kingdom Fusion Lifestyle Full time

    Swimming Teacher - LeicesterSwimming Teacher - Multiple Vacancies This is a permanent position with set working hours and days. We are looking for swim teachers to cover: Tuesday pm &/or Friday 4pm - 7pm Do you have an STA Award or Certificate or a Swim England Level 2 Qualification in Teaching Swimming, and experience of teaching a diverse customer base? Do...


  • Leicester, Leicester, United Kingdom The North Face Full time

    Do you want to join one of our exceptional management teams and help drive consumer experience in one of our stores?We're looking for a passionate Assistant Store Manager (perm, full-time 40h) to join our The North Face team based in Leicester.As an Assistant Store Manager your input will be vital in supporting your Store Manager, helping contribute to the...


  • Leicester, Leicester, United Kingdom PepsiCo Full time

    OverviewThe Engagement Co-ordinator is a key role in driving engagement on site and promoting both internally and externally the site as a great place to work. Leading the site's yearly calendar of events, community related initiatives, healthy living initiatives and internal events working with UK Wide, Sector and Global D, E&I agendas and ERGs inputs. The...


  • Leicester, Leicester, United Kingdom Sky Group Full time

    The Business Development Executive role is an opportunity to join a fun, fast paced and dynamic team that sell our product across the UK and Ireland. We're looking for people who are motivated to succeed, want to continue to grow our team, have a passion for working in a sales environment and can do all that with a smile on their face If that's you – we'd...

  • Sub-Contract Manager

    4 weeks ago


    Leicester, Leicester, United Kingdom Workwales Full time

    Sub-Contract Manager Leicester £negotiable depending on experience plus bonus and benefits Are you ready to take on the challenge of managing internal and external relationships while influencing business decisions in a dynamic, multi-functional environment? If you have a proven track record in subcontract management and are passionate about fostering key...


  • Leicester, Leicester, United Kingdom Thorn Baker Industrial Full time

    Thorn Baker are excited to be recruiting on behalf of an industry leading business based in Thurmaston, Leicester, who are looking for an experienced Warehouse Operative/Forklift DriverJob Details:Hours of work - 8am-4.30pm Monday to FridayWorking in Good Inwards department for a busy warehouse teamYou will be expected to operate a Counterbalance Forklift...

  • Sales Administrator

    2 days ago


    Leicester, Leicester, United Kingdom Paul Mitchell Associates Full time

    Sales Administrator Location Leicester Office based Role 22k - 24k We're on the lookout for a dynamic Sales Administrator to join our team Are you ready to take the next step in your career journey? As our Sales Administrator, you'll play a pivotal role in supporting our sales team, ensuring seamless operations, and fostering strong client relationships....