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Applications Support Engineer

3 months ago

Nottingham, Nottingham, United Kingdom Undisclosed Company Full time

Applications Support Engineer - Nottingham - Hybrid

£40,000pa to £43,000pa + Excellent Benefits

2nd Line Applications Engineer requirements with Legal Documentation Management, Billing and Accounting Software experience, File Site, Email Management Software, SQL Server, IT Service Desk, Service Now / Support Desk Applications, Win 10/11, O365 / M365, Azure and Windows Servers Infrastructures.

Software Applications such as iManage, Aderant and/or BigHand expertise will be highly desirable.

Nottingham, East Midlands.

This Experis IT client are a renowned UK Top 3 legal services group with a 1,000+ employees across 16 offices, who support more than 6,000+ active clients, ranging from FTSE 100 companies to private individuals across the UK.

Your key responsibilities will involve:

  • Technical resolution of IT application-related incidents through and via Service Desk escalations.
  • Managing Applications queries using the IT ticketing system (ServiceNow) and ensuring comprehensive database of queries and resolutions is kept up to date and made available across the team via a knowledge base.
  • Work collaboratively with other IT / Infrastructure Teams for upgrades, fixes and patches.
  • Define appropriate application maintenance, support and incident management processes and procedures
  • Provide timely communication to users on the status of their application requests and incidents.
  • Liaise with IT suppliers and vendors to ensure IT application-related incidents are resolved quickly
  • Producing, maintaining and updating technical documents and procedures
  • Pro-actively identifying and resolving application issues and recommending improvements/changes
  • Defining and executing on application routine maintenance plans
  • Undertake IT problem diagnosis, implementing problem resolution or prevention measures as appropriate and publishing known fixes to the IT Knowledge base.
  • Monitor the availability, performance and throughput of supported IT applications.
  • Prioritise and schedule assigned application support activities and tasks within the team.
  • Maintain IT application support technical documentation within the IT Knowledge base.
  • Making recommendations for enhancements and changes to applications where applicable.
  • Ensure capacity, availability, security and service support requirements are considered in all IT applications
  • Implement, test and monitor required IT application changes in line with change implementation plans.

What you'll have in your locker:

  • Excellent Microsoft Technology analysis, troubleshooting and resolution skills.
  • Previous experience of Helpdesk Support inc. ServiceNow, Win 10/11, SQL, O365/M365, Azure
  • Legal Documentation Management, Billing and Accounting Software experience
  • Experience providing technical and configurational support for applications.
  • ITIL and/or an IT/ Technology-based qualification - HND or above
  • Experience supporting professional service applications and associated case management workflows.
  • Working knowledge of SQL including data mining and analysing back-end logs is desirable.

Knowledge of Document Management Systems is highly desirable although training will be given

Call Experis IT ASAP to find out more about this role