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Client Services Coordinator

4 months ago

Reigate, Surrey, United Kingdom WTW Full time

The Technology Client Services Team, based in Reigate and Manila is responsible for managing the software licenses and invoicing of our software products during the sales and renewals cycles.

This involves engaging with sales colleagues and clients to understand the complex licensing requirements contained in the agreements.

This includes the provision of issuing the correct licences to the client as well as processing the financial requirements and invoicing the client.

This team of 22 colleagues work closely together to provide first class services throughout the entire sales process for our colleagues in ICT and our clients across the globe.


The Role:

  • Analysis and interpretation of licencing requirements
  • Finding Solutions to complex and bespoke licensing requests
  • Assist clients on queries relating to software licensing, billing and contract renewals
  • Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences and processing of invoices
  • Drafting quotations for new and additional license requests
  • Assist with client queries with the Senior Coordinator

The Requirements:

  • Proven track record of handling complex queries and tasks in a pressurized environment
  • Excellent attention to detail with the ability to accurately review the quality of own output.
  • Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
  • Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
  • Experience in interpreting legal contracts
  • Experience understanding and working with financials and invoices Flexible with a 'can do' attitude with the determination to solve problems and seek solutions
  • Strong verbal and written communication skills.
  • Proven administration and organizational skills with the ability work on own initiative, juggle tasks and prioritize work.
  • Preferred IT skills with an aptitude for easily learning new IT systems and computer skills.
  • An eye for detail and excellence
  • Proven to be an effective team member to contribute to their own team as well as other parts of the business.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger.

We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day.

We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.
(ICTTECH CB2024_06R)