Cloud Infrastructure SRE

2 months ago

London, Greater London, United Kingdom Capita Full time


Member of the Operational LoS team that supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers.

The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers.


We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects.

You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.

You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365).

You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call.


This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy.


What you will be doing:

  • Enjoy working with a collaborative team of varied disciplines, skills, and experience
  • Contribute to the planning of application / infrastructure releases and configuration changes
  • Resolve support requests from customers by phone, email and online making use of the call logging system
  • Interact with key internal stakeholders and external thirdparty vendors to troubleshoot and resolve complex problems
  • Provide input to administering and maintaining all production and development environments
  • Create detailed technical and procedural documentation (e.g. architecture, configuration, and setup)
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of indepth trend analysis
  • Service transition and complete Operational Acceptance (OA) of new customer services
  • Implementation and delivery of Microsoft Azure projects


 Training and Development
  • Learn about the latest public Cloud products and services and increase your knowledge.

What we are looking for:

Required Skills and experience:

  • Innovation should be first, thriving to innovate, automate and keen to improve
  • Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments.
  • Microsoft Azure certifications:
  • AZ10
  • Microsoft Certified: Azure Administrator Associate
  • At least 12 months operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multitenant) with indepth knowledge of the following:
  • Azure Active Directory (RBAC and IAM)
  • Azure Backups
  • Azure Compute (IAAS VMs)
  • Azure Migrate
  • Azure Monitor and Log Analytics
  • Azure Networking
  • Azure Site Recovery (ASR)
  • Azure Storage
  • ARM Templates (JSON)
  • Microsoft Defender for Cloud
Microsoft Defender for Endpoint- At least 4 years' operational experience from one of the following areas:

  • Server Infrastructure Engineering (Virtualization / Windows / Linux)
  • Office 365 / Microsoft 365 Administration
  • Network Engineering
  • DevOps (CI/CD, pipelines and Infrastructure as Code)- In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli)
  • Bright attitude and a deep desire to

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