Service Coordinator

3 weeks ago

Home Based, United Kingdom ABB Full time
Service CoordinatorTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Service Coordinator occupies an important position in the execution of Service projects and activities related to ABB UPS systems within the UK. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection.

In this role you will act as the key point of contact for the customer during the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements. Homebased role with regular travel to ABB sites and occasional nationwide travel to customer sites as necessary.

This is a position with global grade

14

Your responsibilities
  • Working alongside the existing Service Project Manager, planning day to day activities for the field service engineering team.
  • Working alongside the order management team and the logistic companies to ensure safe and on time delivery of parts.
  • Responsible for risk & method statements (RAMS) which are to be issued to engineers and customers.
  • Ensure submitted engineer work reports are checked, stored and submitted to the customer in a timely manner in accordance with our policies and contract KPIs
  • Working with suppliers and subcontractors and other ABB functions to coordinate projects.
  • Carrying out sustainability observational tours (SOTs) regularly. Ensuring engineers are working efficiency and in line with ABB polices and Health, Safety & Environment (HSE).
  • Analyzing and addressing project risks, and regularly disseminating lessons learned.
  • Building strong relationships with the field service team and customers
Your background
  • 1-2 years of experience in service coordination, working in the UPS industry.
  • Demonstrate experience in engineer coordination and UPS service management.
  • An excellent geographical knowledge of the UK
  • Knowledge of Microsoft Office tools such as Excel, Word and Project based platforms would be an advantage.
  • A collaborative, solution-focused approach and strong English written and spoken communication skills.
  • A HNC, HND or degree in Electrical or Electronic Engineering (Desirable).
More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

Work model: hybrid #LI-hybrid

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