Customer/Client Service Associates
2 weeks ago
Offering great flexibility, after training, the roles will offer hybrid working, where you will be able to split you working time between the office and home.
These varied roles provide their clients/customers and advisers with help, expertise and guidance on a range enquiries using various interactions in order to build strong relationships, whilst also offering an excellent level of customer satisfaction. These are very much career progressive roles, where you continue to develop your skills, knowledge and experience that will enable you to choose your career path in Client Services or within the wider business
As an Associate within this area, you will be provided with full product training in order to understand and provide first line support to customers, advisers and members. The focus of the teams is to help customers manage their investments with ease and providing knowledge and guidance to help support them in the future. This will include but not limited to:
- Handling customer interactions through a range of channels (phone, email and/or letter) - understanding the customer and their needs to providing the right solutions to them
- Actively use the information available to gather answers for enquiries, providing feedback on gaps to improve sources for other associates
- Perform administration tasks on behalf of the customer (transaction requests, updates and account amendments etc.)
- Ensure escalation of issues to the appropriate person in the team e.g. those with a regulatory or financial risk
You will already be working within a customer service type environment and will now be seeking a new progressive career opportunity within an organisation that have specifically created these roles order to offer ongoing training and true long-term career development.
In order to be considered, it is essential that you are ambitious, motivated and willing to learn, coupled with excellent organisational and communication skills coupled with the proven ability in being able to listen, understand and liaise at all levels.
Offering an excellent remuneration and benefits package that includes bonus potential, a non-contributory pension, free parking, professional study support, ongoing training and true career development, a full and more detailed job description is available on application.
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Client Manager
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Client Manager
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Private Client Solicitor
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Finance Assistant
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Chef
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Movement Coordinator
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Sales Administrator
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Sutton Coldfield, Birmingham, United Kingdom Midas Recruitment Full timeJob title: Sales AdministratorSalary guide: £22,000Working Hours: 35 hours per week, 9am to 5pm, Monday to Friday with an hour lunchBenefits: 20 days annual leave rising to 24 days with length of service A dynamic company that consistently pushes the boundaries and exceeds customer expectations is looking to grow its sales team by recruiting a motivated and...
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Biomedical Scientist
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Sutton Coldfield, Birmingham, United Kingdom In-pact accountancy Ltd Full timeNEW Qualified Audit Manager Required By Prestigious Sutton Based Firm of Accountants Are you a qualified ACCA/ACA Qualified at Audit Manager level or equivalent seeking a new challenge within a thriving forward thinking local practice? Do you have experience of managing a team of audit professionals with strong management communication and client liaison...
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Partner
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Research Finance Costings Manager
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