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Service Design

3 months ago

Telford, Telford and Wrekin, United Kingdom Experis UK Full time

Service Design & Transition Manager

Telford/Hybrid - 2 days on site per week

6 months

£515 max per day - Umbrella only

  • You will be involved in all aspects of Service Design & Transition across teams involved with the Project Delivery process.
  • The role aim is to assure delivery of first class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.
  • You will be responsible for carrying out assurance activities and SD&T tasks and activities needed to ensure a successful and complete implementation.
  • You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
  • You will contribute to the SD&T Community receiving and giving education to other SD&T staff in Operational Best Practice, Patterns and Standards

Your Key Responsibilities:

  • Development of Support Model and Diagrams for components being delivered by project teams
  • Ensure that Application and Technical Support teams have the capabilities in place to deliver the support model
  • Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for teams are managed
  • Coordinate your own SD&T tasks and activities
  • Ensure that the support model is complete, tested and signed off before service go live
  • Provide a point of escalation for SD&T operational issues and risks
  • Ensure operational sign-off of SD&T artefacts at appropriate governance boards and technical reviews
  • Facilitate the review and approval of support process tests across teams

Your Skills:

  • Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
  • Happy to listen actively and draw conclusions.
  • Weekly reporting to seniors about assigned projects
  • Use of a defined toolset to support all of the processes.
  • Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
  • Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
  • Negotiation and ability to challenge/question
  • Self-reliance and ability to work independently with supervision.
  • Experience of providing a service to customers.
  • Risk awareness
  • Mix of project and service mentality
  • Excel/Office/PowerPoint
  • Project experience
  • Ideally EM foundation; training will be given to achieve ITIL4 foundation.