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Customer Development Specialist
4 months ago
Business Area: Nestl? Health Science
Customer Development Specialist
Location: Tring - Hybrid working
Salary: ?28K - ?33K depending on experience + potential bonus + other fantastic benefits
This is a full-time permanent opportunity, but we are always open to discussing individual's flexible working needs so please speak to us during the recruitment process to understand what this could look like for you.
Position Summary
We are currently recruiting for an exciting opportunity for a Customer Development Specialist to join our Sales team. Reporting directly to the Customer Development Manager, you will be working for the world's largest food & drink manufacturer with some of the worlds most loved Supplement brands, think Solgar, Nature's Bounty, Vital Proteins, Minami and more
The Customer Development Specialist is responsible for interacting with existing and new small to medium accounts on a daily basis, to sell them the benefits of the company's products or services and to update them on new product launches and monthly promotional programs.
A day in the life of a Customer Development Specialist ...
Your key responsibilities will include:
- Manage an account base of existing Independent Health Food, Pharmacy and Practitioner customers over the phone in order to persuade them of the benefits of buying products, increasing the distribution of the 2 product ranges, attending organized events, providing Company, campaign and promotional mechanic information
- Selling in rate of sale mechanics such as Loyalty Schemes, Retailer Recommends and POS
- Achieve a monthly/quarterly sales target
- Minimum of 85 outbound calls per week
- Explain and clarify company news, such as: new product launches, active promotions and latest product/category updates.
- Keep customers up-to-date on discontinued lines as well as current out of stock lists
- Liaise with the field sales team
- Key in and process orders
- Carry out other Customer Development functions for this customer base e.g. returns or taking funds to release orders
- Occasionally be required to help out the CDA's during busy times
- Maintain digital CRM account records; detailing outcomes of each call and objectives / action plans for the next call (to this customer)
What will make you successful
To be successful, you'll have previous experience in telesales operations. You will be passionate, tenacious, results focused and enjoy working in a highly energetic and exciting environment.
In addition, you will also have:
- Efficient and effective verbal communication skills
- Good remote sales techniques
- Natural charisma - ability to come across to customers as genuinely likeable, trustworthy and interested in what they have to say
- Resilience - ability to move straight on with the next call and remain upbeat even after dealing with a difficult or abusive customer
- IT skills - quickly and efficiently accessing records, updating files and checking databases
- Strong organisational skills - planning monthly/daily call schedule, setting priorities, coordinating with other members of the team whether office-based or field-based
- Ability to multitask
Why Nestl??
In the Nestl? Sales Team, we are creating an environment where we all feel we belong, we are the best we can be, and we win together. We want people to feel they can be themselves, dare greatly and believe their best is yet to come. We will actively encourage you to gain different experience in a wide range of roles including our Category Development teams. We want our people to have the breadth and depth of experience and as a result an unrivalled Sales career which could lead to senior roles both in the UK and across other markets. Supported by our industry leading eBusiness and Sales Academies which develops you in all aspects of eCommerce, customer and category management, you truly can achieve your full potential whatever that might mean for you.
We will provide support and coaching to help you develop yourself in your career and as an individual, as well as offering great benefits that you'd expect from a business the size of Nestl? - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus up to an additional 12 days flex leave, bank holiday exchange, competitive pension scheme and much more.
What you need to know
We will be considering and interviewing candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.
Job advert posting date 21/03/2023
Job advert closing date 04/04/2023
Right to work in the UK
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.
