Service Desk Engineer

2 weeks ago


Coventry, Coventry, United Kingdom Zenzero Full time

Service Desk Engineer

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

Responsibilities:

Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.Key Skills:This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s). Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. This role requires that you demonstrate the interpersonal and communication skills require to perform the role.Fluent in English, both written and spoken.

  • Coventry, Coventry, United Kingdom MRG TECHNICAL RECRUITMENT LTD Full time

    Do you have experience in service and maintenance? Do you have experience with 3-phase? An excellent opportunity is on offer for someone looking to join a globally renowned business, which will train and develop you into a UPS specialist. They will provide a platform for you to enhance your technical expertise, while giving you the chance to increase your...

  • Cashier - Coventry

    3 days ago


    Coventry, Coventry, United Kingdom Grosvenor Casinos Full time

    Cashier - CoventryCompany DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and...

  • Forklift Engineer

    1 week ago


    Coventry, Coventry, United Kingdom Octane Recruitment Full time

    Vacancy: Field Service Engineer (Forklifts) Location: Coventry / East midlands / West Midlands / South Birmingham, all areas wanted Hours: Monday to Friday 40 hoursSalary: 32,000 to 34,000 basic, OTE 40,000 plus company vanOC17151 / Forklift EngineerDo you want to work for one of the worlds largest material handlers in the world? A company that offer...

  • Plant Engineer

    4 weeks ago


    Coventry, Coventry, United Kingdom BCT Resourcing Full time

    Plant EngineerCoventry,West MidlandsAre you a Plant Engineer and looking for your next opportunity?Company client isrecruiting for a Plant Engineer for the client, a cutting-edge facility at the forefront of battery manufacturing based in Coventry and they are looking for a Plant Engineer to join them on an 18 month Inside of IR35 contract / fixed term...

  • Data Engineer

    19 hours ago


    Coventry, Coventry, United Kingdom WEG Technology Recruitment Full time

    We have a great opportunity for an experienced Data Engineer to join an established team within one of the UK's leading universities.As one of the Data Engineers within the team, you will be responsible for leveraging Azure Data Factory and DBT to design, develop, and maintain robust data pipelines and scalable data models which integrate data from a wide...


  • Coventry, Coventry, United Kingdom WEG Technology Recruitment Full time

    The Role:We have a great new opportunity to join a recently created Integration Team to provide specialist technical expertise across a breadth of technology platforms.The position will lead on projects and tasks, across both physical infrastructure and cloud services, working as part of a team, to ensure that issues are resolved swiftly, technical...

  • Advanced Technician

    5 days ago


    Coventry, Coventry, United Kingdom Manufacturing Technology Centre Full time

    We are looking for an Advanced Technician to join our CNC Team based in Coventry.This role will involve supporting the Subtractive Manufacturing processes from job request through to component delivery, including but not limited to:Supporting Manufacturing Engineers on delivering products and servicesProviding technical input into manufacturing feasibility...

  • Advanced technician

    5 days ago


    Coventry, Coventry, United Kingdom Manufacturing Technology Centre Full time

    We are looking for an Advanced Technician to join our CNC Team based in Coventry.This role will involve supporting the Subtractive Manufacturing processes from job request through to component delivery, including but not limited to:Supporting Manufacturing Engineers on delivering products and servicesProviding technical input into manufacturing feasibility...

  • HGV Technician

    2 weeks ago


    Coventry, Coventry, United Kingdom Octane Recruitment Full time

    HGV / LCV Technician Vacancy - CoventryLocation: CoventrySalary: Between 38,000 and 40,000 plus overtimeWorking hours: Rotating 3 week shift pattern; example rotation week 1 : working between 06:00 - 14:30 Tuesday - Saturday, week 2: working between 13:00 - 21:30 Monday to Friday week 3 : working between 06:00 - 14:30 Sunday to Thursday.We are recruiting for...

  • Senior DevSecOps

    6 days ago


    Coventry, Coventry, United Kingdom Luxoft Full time

    Project descriptionWork for client from downstream sector of Oil&Gas industry.Engagement for 6 months, be part of team to build DevOPs capabilities, and introduce the correct tooling to suit the business needs.Engage with Security Architecture and Security Design teams to define and develop automated capabilities. Accountable for the integration of platforms...

  • Lead DevSecOps

    6 days ago


    Coventry, Coventry, United Kingdom Luxoft Full time

    Project descriptionWork for clients from downstream sector of Oil&Gas industry.Engagement for 6 months, be part of a team to build DevOps capabilities, and introduce the correct tooling to suit the business needs.Engage with Security Architecture and Security Design teams to define and develop automated capabilities. Accountable for the integration of...

  • Area Manager, QAPS

    2 weeks ago


    Coventry, Coventry, United Kingdom Amazon TA Full time

    When you join Amazon as an Area/Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive...

  • Service Desk Engineer

    3 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    3 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    2 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure...

  • Service Desk Engineer

    3 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    3 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    3 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    2 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure...


  • Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerApply fast, check the full description by scrolling below to find out the full requirements for this role.The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services...


  • Coventry, United Kingdom Zenzero Full time

    Job DescriptionService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to...

  • Service Desk Engineer

    11 hours ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerApply fast, check the full description by scrolling below to find out the full requirements for this role.The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services...


  • Coventry, United Kingdom The Engineer Full time

    JOB TITLE: Lead Engine Problem Solving Engineer POSTING START DATE: 29/04/2024 POSTING END DATE: 13/05/2024 LOCATION: Whitley, Coventry, UK JLR is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to...


  • Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than , people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve...

  • Service Engineer

    7 hours ago


    Coventry, United Kingdom ASC Connections Full time

    A service engineer position has become available with a leading OEM of both CNC and traditional woodworking machinery.Globally recognised as a true leader in the woodworking machine tool industry they specialise in providing automation and processing solutions to clients across various manufacturing sectors. They have a great infrastructure in the UK that...


  • Coventry, United Kingdom The Future Works Full time

    We are pleased to assist our valued client who is an industry-leading telematics company based in Coventry, with an opportunity for an empathetic Help Desk/Customer Support Advisor. This position is vital to providing exceptional support to customers on behalf of the company by addressing concerns and questions, ensuring customer satisfaction. The ideal...


  • Coventry, United Kingdom JLB Recruitment Ltd Full time

    The Field Service Engineer (FSE) is responsible for the installation, commissioning, and training of machines. Demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge’s on site in an amicable manor in line with company policy. Advising the help desk and schedulers on any site base and machine issues. Able to...


  • Coventry, United Kingdom JLB Recruitment Ltd Full time

    The Field Service Engineer (FSE) is responsible for the installation, commissioning, and training of machines. Demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge’s on site in an amicable manor in line with company policy. Advising the help desk and schedulers on any site base and machine issues. Able to...


  • Coventry, United Kingdom JLB Recruitment Ltd Full time

    The Field Service Engineer (FSE) is responsible for the installation, commissioning, and training of machines. Demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge's on site in an amicable manor in line with company policy. Advising the help desk and schedulers on any site base and machine issues. Able to communicate...


  • Coventry, United Kingdom JLB Recruitment Ltd Full time

    The Field Service Engineer (FSE) is responsible for the installation, commissioning, and training of machines. Demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge's on site in an amicable manor in line with company policy. Advising the help desk and schedulers on any site base and machine issues. Able to...


  • Coventry, United Kingdom JLB Recruitment Ltd Full time

    The Field Service Engineer (FSE) is responsible for the installation, commissioning, and training of machines. Demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge’s on site in an amicable manor in line with company policy. Advising the help desk and schedulers on any site base and machine issues. Able to...


  • Coventry, United Kingdom Thefutureworks Full time

    We are pleased to assist our valued client who is an industry-leading telematics company based in Coventry. We are looking for an experienced 1st line support desk technician to join their busy Operations team, providing first class customer support withnew and exciting clients. In this critical position, you will become an expert on all of their products to...