Desktop Support Engineer

2 weeks ago


London, Greater London, United Kingdom Infoplus Technologies UK Limited Full time

Job Description:

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

The role will focus on the following migration areas:


• Windows 10 to Windows 11

Required Skills / Experience:


• Strong experience with Windows 11 deployment, configuration, and troubleshooting


• Strong experience with SCCM/MECM and Group Policy


• Understanding of Windows Hello for Business deployment and configuration

Key Responsibilities


• Providing site support to assigned offices, working with business stakeholders to proactively improve IT systems and support.


• Contribute to projects as required relating to new technologies or office requirements.


• Service desk escalation point for assigned offices.


• Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices.


• Actively contribute to problem management and knowledge transfer.


• Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement.


• Liaise with and update users on the progress and resolution of their issues.


• Update systems and documentation with new information to enable the Service Desk 1st/2nd line Teams to be more efficient and resolve incidents quickly.


• Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies. What we are looking for


• A clear, concise, and friendly telephone/deskside manner is critical, as well as the ability to prepare written material that is understandable, and well-structured.


• Minimum of 5 years' experience working in an IT support role.


• Experience working in a 2nd line IT Support line position.


• Experience working with Windows 10 /11 in a corporate environment.


• Experience with PC Imaging software. Windows Deployment Server / Microsoft deployment toolkit would be of particular benefit.


• Experience using Apple iPhone /iPad products.


• An ITIL certification.



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