IT Support Specialist

2 weeks ago

London, Greater London, United Kingdom Box Full time


WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.



WHY BOX NEEDS YOU
Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.

WHAT YOU'LL DO
The IT Support Specialist will join a global team comprised of the most talented IT professionals in the industry. As a Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people.

Responsibilities:

  • Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
  • Procurement, asset and inventory management for all IT hardware and software
  • Cross-departmental collaboration with teams like Facilities, Sales, and Engineering
  • Managing IT communication between headquarters and remote office
  • Perform system imaging, application configurations, and security policy enforcements

Required Skills

  • Must report daily into London, UK Office
  • +2 years of working experience in an IT Support role
  • Excellent verbal and written communication skills
  • Working knowledge of Windows and OSX operating systems
  • Working knowledge of Lenovo and Apple hardware
  • Knowledge of networking concepts

Preferred Skills

  • Technical certification in desktop operating systems (Mac certification a plus)
  • Comprehensive understanding of networking (Network certification a plus)
  • Working knowledge with voice and video conferencing solutions (Zoom, RingCentral a plus)
  • B.S. in Computer Science or related field (optional)


EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.



For details on how we protect your information when you apply, please see our Personnel Privacy Notice.



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