Monitoring Tools Analyst

2 weeks ago

London, Greater London, United Kingdom NBC Universal Full time

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion ) initiatives, coupled with our Corporate Social Responsibility ) work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Role Overview:

Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include:

  • Responding to and administration of events and alerts from all toolsets.
  • Testing and management of monitoring software agents.
  • Synthetic test creation, modification, and reporting.
  • Trend analysis of alerts/events within toolsets and aggregation platform.
  • Working with incident management, problem investigation and application support teams when required.
  • Creation & maintenance of groups, dashboards and reports within monitoring toolsets.

Requirements:

Technology Expertise and Ownership

  • Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring.
  • Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira).
  • Expertise and troubleshooting skills for large-scale distributed computing systems and software.
  • Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins).
  • Working knowledge of OS management and features (Windows, Linux distributions).
  • Knowledge of public cloud service offerings (AWS, Azure, Google).
  • Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM).
  • Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team.

Collaboration and Technical Communication Requirements

  • Excellent written and verbal communication and presentation skills for both technical and non-technical audiences.
  • Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation.
  • Ability to identify patterns and trends with monitoring and alerting.
  • Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues.

Preferred Qualifications:

  • Proven experience of working in a multi time zone environment.
  • Analytical mindset with a desire to improve offered service.
  • Previous media industry environment an advantage.
  • Monitoring toolset and ITSM qualifications an advantage.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing


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