Service Delivery Manager

3 weeks ago


London, Greater London, United Kingdom Papaya Global Full time
Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics.

You will:
  • Maintain a high level of product proficiency. Fully understand the features and limitations of Papaya's entire suite of products and provide innovative and creative solutions.
  • Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
  • Complete individual client requests independently, using your judgement and problem-solving skills
  • Work closely with Account Managers and Customer Success Managers to ensure appropriate follow-up of identified customer needs.
  • Serve as a point of contact between internal and external stakeholders on all inquiries
  • Support the onboarding of employees with ICP by way of ensuring all required documents are received uploaded and sent to appropriate contact while maintaining excellent levels of GDPR
  • Support the Account Manager and CSMs with creating cases in SF and managing each case in collaboration with Account Manager/CSM until case is closed
  • Offer improvement on all ongoing processes
  • Adhere ;to all internal SLA's and ensure they are met.
    Requirements
    • 3+ years previous experience in customer service or customer success
    • Exceptional communication and presentation skills
    • Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
    • "Customer-First" attitude and approach to all your day to day interactions with your customers
    • Ability to effectively prioritize tasks and manage time, even under high- pressure situations
    • Fluency & excellent communication skills in English. Additional languages an advantage


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