Digital Product Manager

Digital Product Manager

We are looking for a Digital Product Manager to join our office in London.

What can you expect?

The Digital Product Manager will play a critical role in the implementation and execution of Marsh's largest and most impactful transformation to date. Reporting through the Digital Products team within the Global Transformation Office, you will successfully shape and deliver Marsh's most significant, large scale, complex programs against the global strategic transformation and change agenda. Serving within Operations & Technology, you will be responsible for the delivery of the Operational Excellence (OpEx) transformation program and its related priorities within the United Kingdom, Ireland, and other regions.

What you will be rewarded with?

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

What's in it for you?

• Understand market factors, strategic opportunities, and executive priorities informing a digital product strategy and vision for digital products or services.
• Manage regional digital products and services end-to-end including conception, launch, and scale in coordination with your delivery partners. Products and services covered typically involve many years in duration and/or entail highly complex objectives.
• Serve a communication role for stakeholders, sponsors, and leadership both for status as well as to evangelize digital product benefits.
• Build and maintain exceptionally strong relationships with delivery partners including business, IT, operations, support, vendors, and more.
• Optimize the value of the delivery team by prioritizing a backlog of work against end-user needs and business objectives.
• Contribute to a detailed and robust product roadmap.

We will count on you to:

• Lead product discovery exercises focused on crystallizing the end-user needs and curating demand in your digital product domain.
• Develop and maintain a detailed and robust product roadmap including resources, scope, schedule, cost, assumptions, dependencies, etc.
• Manage the conversion of high-level business requirements and use-cases into detailed functional specifications and user-stories.
• Coordinate with colleagues focused on data standards and governance to ensure product alignment with key data efforts.
• Undertake regular work stream meetings, documenting and following-up on actions and risks identifies from the meetings and escalate where needed, while ensuring remediation action plans are implemented.
• Partner with colleagues in UX and Design to ensure delivered product experiences are easy to use, scalable, and enjoyable.
• Develop comprehensive change management and benefits realization plans to ensure successful delivery of key changes.
• Develop methods for the regional implementation of long-term product goals and objectives for highly complex and regional projects, evaluating regional needs within a global structure.
• Evaluate a digital product or service's progress by setting success criteria, key performance indicators, and other metrics for measuring business impact and objectives.
• Negotiate resource requirements with responsible management when faced with conflicts in priorities.
• Serve as a recognized expert in the product functionality being provided, and the business domain being served.
• Proactively communicate risks, dependencies, and changes to Product roadmap to stakeholders, sponsors, and users.
• Coordinate large size regional projects, including the establishment of plans, milestones, and deliverables in consultation with business stakeholders and external partners.

What you need to have:

• Demonstrable experience as a Product Manager within a Digital Products Organization or related competency
• Demonstrated competency in leading digital products or software solution with measurable business results.
• Knowledge of UK Broking and Carrier market including current strategic priorities and future vision
• Experience of designing and/or implementations of London Market initiatives of digital trading and change projects such as Blueprint 2.0
• Demonstrated competency using digital products and solutions to meet business goals, enact organizational change, or realize commercial opportunities.
• Expertise in the Product Owner function and its key activities
• Success delivering mid-scale products, programs, and other initiatives on-time and on-budget.
• Demonstrated competency generating business value in an environment of resource and time constraints.
• Demonstrated competency in setting and meeting key performance indicators, success criteria, and business impacts.
• Ability to show innovative and intuitive decision-making that has led to project, product, or program success.
• Expertise in leading cross-functional teams with or without direct management authority
• Experience with a product that was either commercial in nature or directly related to a business franchise.
• Mastery in the digital products development within an Agile organization/structure
• Experience which demonstrates intellectual curiosity
• Demonstrated ability managing multiple priorities, stakeholders, initiatives in a structured fashion.
• Mastery in communication skill set to partners, peers, managers, and stakeholders.
• Strong written skills
• Strong executive presence

What makes you stand out?

• SAFe or Comparable Certification a Plus (relevant course topics include but not limited to Agile Product Manager, Lean Portfolio Manager, Product Owner / Product Manager, Agilist)
• Master in stakeholder management with demonstrable successes managing stakeholders at many levels in a dynamic and diverse environment.
• Exceptional organizational skills
• Strong underlying domain experience in at least one relevant area of financial services space that includes but not limited to Insurance, Markets, Risk, Management, Economics
• Formal instruction (a degree, minor designation, certification, or other coursework) in a relevant aspect of digital technology including software development, computer or systems engineering, information systems, technology architecture, entrepreneurship, or related.
• Experience with modern digital product management software such as Jira
• Experience managing to a formal budget/forecast including working with various portfolio planning software.

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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