Watch Service Centre Manager

4 days ago


Leicester, Leicester, United Kingdom WATCHES OF SWITZERLAND Full time
Job Description

We are looking for a Watch Service Centre Manager to oversee the efficient and effective running of the Midlands Service Centre.

Millfield House, in Leicester, opened earlier this year as the biggest Watches of Switzerland Group service centre. The centre is due to grow to over 50 colleagues and this addition gives us the largest service provision of any retailer in the UK, with a state of the art over 6,000 square foot watch service centre.

About you

Experience in stakeholder management across function / experience of working in a matrix environment Resilience and ability to problem solve Leadership of skilled professionals Approachable, confident, and excellent coaching skills Ability to build a high performing team with high trust and integrity About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

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