Chief Operating Officer

1 month ago

London, Greater London, United Kingdom Zurich Insurance Company Ltd. Full time

About the job

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As the world begins to travel again, we want to make sure we're delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what's the job?

  • You'll be responsible for leading, developing, implementing and maintaining the operational strategy for Cover-More Group in Europe. You'll work to align operational activities with overall business activities and ensure resources are effectively utilised to maximise performance and customer satisfaction
  • You will ensure the shared services function continues to meet the needs of the business, ensuring that a customer-focused approach is upheld, processes are efficient, productivity is optimised, regulatory requirements are adhered to and that quality standards are met
  • You'll drive a culture of customer excellence, ensuring our customers receive the highest level of care, service, and support throughout their interactions with our company to maintain our reputation for superior customer satisfaction and retention
  • You'll facilitate collaboration between the customer service department and other functional areas within the organisation to ensure a cohesive approach to customer experience management
  • You'll design and implement a comprehensive, digital-first, claims management strategy aligned with the company's objectives and customer-centric approach leveraging both in-house and outsourced operations
  • You'll oversee the successful delivery of strategic projects, ensuring their alignment with organisational objectives
  • You'll drive transformation and innovation by exploring emerging technologies and industry best practices, implementing solutions that drive operational excellence and improve customer, client, and employee experience
  • You'll shape, develop and maintain comprehensive business continuity plans for Cover-More Europe to mitigate potential risks and ensure seamless operations during unforeseen events
  • You'll ensure that the businesses have the appropriate controls, processes, and procedures in place to identify, assess, and mitigate risks effectively and to ensure compliance with the internal, integrated controls framework
  • You'll collaborate with the broader Cover-More business to ensure the transformation strategy aligns with the overall strategic vision of the European business, and Group
  • You'll monitor and analyse the competitive landscape to develop strategies that maintain a competitive edge in the industry and compare operations with other regions across the group to identify opportunities to collaborate and streamline

And what are we looking for?

  • You'll have a proven track record of strong and successful leadership in operational roles within the insurance industry, ideally with a focus on travel insurance
  • You'll have a strong understanding of regulatory compliance and risk management in the insurance sector
  • You'll have experience working within a rapidly transforming environment, including leading transformation and change programs
  • You'll have experience working in an international environment across multiple markets and across multiple languages and cultures
  • You'll have excellent interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and external stakeholders
  • You'll have the ability to adapt quickly to a start-up pace environment and culture, as well as the ability to leverage institutional knowledge from working within a large complex organisation
  • You'll bring a strategic mindset with the ability to translate vision into actionable plans and initiatives
  • You'll have strong analytical and problem-solving skills, with a data-driven approach to decision-making

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home (after an initial training period).

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including:

  • Travel insurance
  • Health insurance
  • Life Insurance
  • Company subsidised pension
  • 25 days annual leave
  • Short term incentive plan
  • Employee reward and recognition scheme
  • Flexible working opportunities
  • Competitive family and parental leave programme
  • Employee Assistance Programme
  • Fitness reimbursement scheme
  • Volunteering leave
  • Online learning and training opportunities
  • Professional membership
  • Work anniversary leave

Apply today and let's go great places together

.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great

Join us as we constantly explore new ways to protect our customers and the planet.

  • Location(s): UK - London
  • Remote working:
  • Schedule: Full Time
  • Recruiter name: Cameron Bleach

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