Customer Assistant

3 weeks ago

Truro, Cornwall, United Kingdom Marks and Spencer Full time

Summary

Cafe Customer Assistant

All the details

Below is the working pattern for this vacancy.

Week 1:
Wednesday 11:00-15:00
Thursday 12:00-17:30
Saturday 10:00-17:30

Week 2:
Sunday 10:30-16:30
Wednesday 12:00-17:30
Friday 12:15-17:30

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well - on the shop floor and at service points
  • Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates, it's strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

  • Customer Assistant

    5 days ago

    Truro, Cornwall, United Kingdom M&S Full time

    SummaryCustomer Assistant - Foods - TruroThis is a temporary vacancy for 16 hoursWorking PatternTuesday 17:00 - 21:00Thursday 17:00 - 21:00Friday 17:00 - 21:00Saturday 17:00 - 21:00All the detailsCustomer Assistant - Foods - TruroThis is a temporary vacancy for 16 hoursWorking PatternTuesday 17:00 - 21:00Thursday 17:00 - 21:00Friday 17:00 - 21:00Saturday...

  • Customer Assistant

    5 days ago

    Truro, Cornwall, United Kingdom M&S Full time

    SummaryCustomer Assistant - Christmas - In Store Bakery - TruroWorking Pattern24 Hours Early MorningsWeek 1Tuesday 05:00 - 11:30Wednesday 13:00 - 19:30Friday 13:00 - 19:30Saturday 13:00 - 19:30Week 1Tuesday 05:00 - 11:30Wednesday 13:00 - 19:30Friday 13:00 - 19:30Saturday 13:00 - 19:30All the detailsCustomer Assistant - Christmas - In Store Bakery -...

  • Customer Assistant

    5 days ago

    Truro, Cornwall, United Kingdom M&S Full time

    SummaryCustomer Assistant - Cafe - TruroThis is a Temporary role for 16 hoursWorking PatternWeek 1Sunday 10:1- 16:30Tuesday 10:30 - 16:00Thursday 10:30 - 16:00Week 2Tuesday 10:1- 16:30Friday 10:30 - 16:00Saturday 10:30 - 16:00All the detailsCustomer Assistant - Cafe - TruroThis is a temporary role for 16 hoursWorking PatternWeek 1Sunday 10:1- 16:30Tuesday...

  • Customer Assistant

    5 days ago

    Truro, Cornwall, United Kingdom M&S Full time

    Key AccountabilitiesPurposeTo deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in town' standards Serve and sell across all channels brilliantly well Be the voice of our...

  • Customer Assistant

    5 days ago

    Truro, Cornwall, United Kingdom Lidl Full time

    Seasonal SupportSummary£12.00 up to £13.00 per hour | 20 hour contract | 6 to 12 week temporary contract |30-35 days' holiday (pro rata) | 10% in-store discount | Enhanced family leaveEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each...

  • Customer Assistant

    5 days ago

    Truro, Cornwall, United Kingdom Marks & Spencer Full time

    Customer Assistant - Café - TruroWorking PatternWeek 1:Sunday 10:30 - 16:30Wednesday 11:30 - 17:30Saturday 8:30 - 17:30Week 2:Sunday 10:30 - 16:30Wednesday 11:30 - 17:30Saturday 8:30 - 17:30Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open...

  • Customer Assistant

    3 weeks ago

    Truro, Cornwall, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsBelow is the working pattern for this vacancy. Week 1:Sunday 10:30-16:30Monday 12:00-17:30Tuesday 12:15-17:30 Week 2:Monday 11:00-15:00Tuesday 12:00-17:30Saturday 10:00-17:30Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working...

  • Customer Assistant

    4 weeks ago

    Truro, Cornwall, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsBelow is the working pattern for this vacancy. Week 1:Sunday 10:30-16:30Monday 12:00-17:30Tuesday 12:15-17:30 Week 2:Monday 11:00-15:00Tuesday 12:00-17:30Saturday 10:00-17:30Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working...

  • Customer Assistant

    5 days ago

    Truro, Cornwall, United Kingdom Marks & Spencer Full time

    Customer Assistant - Store Operations - TruroWork PatternWeek 1Sunday: 05:30 - 09:30Monday: 17:30 - 21:30Wednesday: 17:30 - 21:30Friday: 06:00 - 10:00Saturday: 05:30 - 09:30Week 2Sunday: 05:30 - 09:30Monday: 17:30 - 21:30Wednesday: 17:30 - 21:30Friday: 06:00 - 10:00Saturday: 05:30 - 09:30Purpose To deliver a great shopping experience for their customers,...

  • Customer Assistant

    5 days ago

    Truro, Cornwall, United Kingdom Marks & Spencer Full time

    Customer Assistant - FoodsWorking PatternWeek 1Sunday 14:30 - 18:30Wednesday 17:00 - 21:00Thursday 17:00 - 21:00Saturday 17:Week 2Sunday 14:30 - 18:30Wednesday 17:00 - 21:00Thursday 17:00 - 21:00Saturday 17:Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores...

  • Customer Assistant

    3 weeks ago

    Truro, Cornwall, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Monday 06:00-10:00Tuesday 06:00-10:00Wednesday 06:00-10:00Thursday 06:00-10:00Friday 06:00-10:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    2 months ago

    Truro, Cornwall, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Sunday 05:30-13:30Saturday 04:30-12:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    3 weeks ago

    Truro, Cornwall, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy.Sunday 10:00-19:00Saturday 13:30-21:30PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Customer Assistant

    2 months ago

    Truro, Cornwall, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Sunday 10:00-19:00Saturday 13:30-21:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    3 weeks ago

    Truro, Cornwall, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Sunday 06:00-10:00Monday 06:00-10:00Tuesday 06:00-10:00Thursday 06:00-10:00Saturday 06:00-10:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    1 month ago

    Truro, Cornwall, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy.Sunday 10:00-19:00Saturday 13:30-21:30PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Customer Assistant

    2 months ago

    Truro, Cornwall, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Monday 06:00-10:00Tuesday 06:00-10:00Wednesday 06:00-10:00Thursday 06:00-10:00Friday 06:00-10:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    2 months ago

    Truro, Cornwall, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Sunday 06:00-10:00Monday 06:00-10:00Tuesday 06:00-10:00Thursday 06:00-10:00Saturday 06:00-10:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    3 weeks ago

    Truro, Cornwall, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy.Week 1:Wednesday 11:00-15:00Thursday 12:00-17:30Saturday 10:00-17:30Week 2:Sunday 10:30-16:30Wednesday 12:00-17:30Friday 12:15-17:30PurposeTo deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and...

  • Customer Assistant

    3 weeks ago

    Truro, Cornwall, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy.Week 1:Sunday 10:30-16:30Monday 12:00-17:30Tuesday 12:15-17:30Week 2:Monday 11:00-15:00Tuesday 12:00-17:30Saturday 10:00-17:30PurposeTo deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive...