Cdh Driver Trainee

1 month ago

Weybridge, Surrey, United Kingdom JOHN LEWIS Full time
At a glance

Role: Customer Delivery Driver Trainee

Position: Permanent

Location: Brooklands CDH, Weybridge

Rate of Pay: £13.92 per hour

Hours: Full-time, 41 hours per week. Various rota patterns. This role has a 5-week rota pattern.

This role consists of working 4 days a week between the hours of 10:30 - 21:30 (Monday - Friday) & 07:00 - 18:00 (Saturday). You will work 3 in 5 Saturdays as part of this rota pattern. This means you'll enjoy 3 days off each week to maintain a healthy work/life balance.

This shift will attract a shift premium of 3.1%, this is a potential overall earning of up to £14.27 hourly.

Due to the nature of this role, we require all applicants to be over 18 to apply

About the role:

As partners it's our responsibility to take action and move the Partnership forward. We are proactive about continually improving the way we work; being consistent, accountable and sustainable. This co-owner mindset is key to being 'Distinctly Partnership'.

Our Customer Delivery teams are the face of the John Lewis & Partners brand. For over 100 years we have worked hard to create an enviable reputation that we can all be proud of. You'll maintain a safe working environment by adhering to safety regulations, out on the road and in our customers' homes. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.

As a driver for the Partnership, you will promote the John Lewis brand in a professional and courteous manner to other road users.

The Partnership is enthusiastic about contribution. We are looking for future Partners who are committed to enhancing the Partnership and embrace innovation. This role has progression opportunities that could lead to higher levels of responsibility, skill and earning potential.

What you will be doing:

You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.Your typical day will start with completing all daily vehicle checks on a 3.5T vehicle and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague. Using the latest in-cab technology and multi functional devices to navigate your day.Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:Installation and disconnection of white goodsAssembly of flat pack furniture, wall hangings/fixingsTV installations Finally, you will offer to take away the packaging. Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.Required essential experience skills and qualifications:

Full, clean Category B driving licence and previous driving experience.Be comfortable lifting heavy and bulky household goods.Good communication skills, both over the phone and face-to-face.A passion for delivering brilliant customer service.Desirable experience skills and qualifications:

Previous experience of installing and disconnecting white goods, furniture and TV/audio products. Previous experience as a customer service representative in a customer facing role. Previous experience in a home delivery role or working to a time sensitive schedule.After completion of Earning Membership, as a Partner in the John Lewis Partnership you will be entitled to;

Once you've been with us for three months, you'll get a Partnership discount in-store and online. That's 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You'll also be able to nominate someone you live with to share your discount.Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years' service, you'll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.Discounted cinema tickets & VIP suites with discounted tickets at the O2 arenaDiscounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stayGreat focus on well-being and flexible working and our equal parenthood leave PolicyFree Onsite Parking Subsidised meal Driver CPC refreshment training provided in houseAnd much more Find out more about our benefits here:

If you would like to view the job outline for this role please see attached our job outline.

Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.

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