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Delivery Manager

2 months ago

Crawley, West Sussex, United Kingdom Palladium Full time

Programme Overview

The Refugee Employability Programme is a new initiative that offers enhanced support to defined cohorts of legally recognised refugees in the UK. Started in July 2023, the programme will provide tailored support for each participant focussed on gaining sustainable employment. Palladium will work with employers, local government, and other partners to ensure that individuals are fully supported with their employment and integration in UK society. The programme includes delivery of employability-focussed English to Speakers of Other Languages (ESOL) tuition for some of the cohorts.

Palladium is responsible for delivering the programme in the South East of England.

Primary Duties and responsibilities:

As Delivery Manager, you will lead a team of Case Managers to deliver the Home Office Refugee Employability Programme across the South East, ensuring that customers receive an excellent service which is compliant with all contractual requirements.

This role will require travel to delivery locations where Case Managers are based.

Your main responsibilities will include:

· Maintain the core contractual KPIs by analysing exception reports daily and ensure all contractual activities are conducted by the delivery team within the Service Level Agreements.

· Accurately forecast performance against targets monthly, and proactively ensure contract compliance by addressing any shortfalls in either performance, process or capacity (staffing levels).

· Providing coaching and performance management to direct reports. Ensuring that coaching and performance management are in place consistently for all direct reports and all team members are able to meet their targets.

· Ensure the team is always provided tailored support. This includes regular visits to the Case Managers within the community to support with best practices, diary management and observational feedback.

· Oversee tasks and processes; ensure that the necessary operational processes and governance are in place and working well. Collaborate with the Quality and Compliance team to address any areas for improvement.

· Take responsibility for the quality and effectiveness of the services delivered from your allocated office(s) and source outreach venues for delivery of the service, This will include local agreements with organisations, referral partners and Job Centre Plus as applicable.

· Maintain high standards of integrity and conduct on the programme, with a particular focus on embedding safeguarding best practice across the team.

· Undertake recruitment when agreed with line manager and plan resources effectively to ensure the geographical spread of Case Managers meets the needs of service users.

· Collaborate with colleagues, suppliers and partners, building strong and effective working relationships to deliver excellent performance. This includes supporting the processes for co-location of services, accessing Adult Education Budget -funded training for service users, collaborating with local third sector organisations and engaging with employers.

Skills and experience:

Required

· Experience in a responsible management position in a comparable sector in the UK, ideally with remote or geographically dispersed teams

· Experience in running an operation to deliver stretching contractual performance targets or Service Level Agreements

· Proven skills in delivering high levels of performance through a team of Case Managers

· Strong influencing and engagement skills, with experience of building lasting and effective working relationships with a wide variety of external stakeholders

· A proactive approach to problem solving and high level of independence and professionalism to take the lead when needed

Desirable

· Leadership of a team in the field of employability, integration, refugee support or ESOL

· Exposure to the challenges experienced by refugees or asylum seekers, or personal lived experience

Key Competencies:

· Taking responsibility, driving tasks through to completion and achieving results

· Ability to motivate, challenge and inspire

· Proactive and solution focused, bringing both creativity and practicality to bear

· Excellent written and verbal communication skills

· Use of management information to inform and drive performance improvement

· Excellent organisation and prioritisation skills

· The determination and drive to make a positive difference and see the potential in everyone.

Location and compensation

This is a hybrid role, with the expectation that you would spend a minimum of three days a week in one of the Palladium offices and / or with the team on location for this contract.

You will be required to travel to manage colleagues responsible for meeting and supporting customers. Your base office will be in Southampton, and travel costs for larger distances to other locations will be reimbursed by Palladium.

Compensation: You will receive a salary in the range 30-35,000 GBP per annum, complemented by a comprehensive benefits package including private health insurance and up to 10% employer pension contributions.

Company Overview

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this 'Positive Impact'. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital status.

As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.