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Service Manager

3 months ago

Bexleyheath, Greater London, United Kingdom Irish Community Services Full time


In this role you will provide operational line management and support, to staff who work with and help our members, and all callers, whether self-referred or referred by other charities, or statutory agencies, ensuring that we continue to provide the highest quality of services and facilities at all times.


You will have:

  • Extensive experience of working in a charity / community development and / or social care setting, at Team Leader, or Assistant Manager level;
Clear understanding and confidence of the role and responsibilities of a service manager, within the sector:

  • Similar knowledge and skills in regard to the application of relevant structures, policies, procedures and regulatory standards (such as 'Safeguarding', Data Protection', 'Charity Commission' requirements, etc);
  • Proven ability to effectively manage, motivate and develop a skilled staff team and our volunteers. And effectively deliver and oversee appraisals and relevant training for staff and volunteers;
  • Proven ability to manage and resolve complaints and enquiries, whether from staff, ICS Members, or from the public;
  • Your hours will be flexible, with the understanding that you will be required to work occasional 'unsocial hours' (evenings / weekends), to provide support to funding and social events;
  • We do provide technology and support to allow occasional 'working from home'.


We will always offer our services, facilities and promotional work based on our strongly-held, traditional Irish values of inclusivity, hospitality, patience and good humour.