Customer Service Advisor
4 weeks ago
Location: Coventry
Salary: £25,000 per annum (negotiable based on insurance experience)
Job Type: Permanent, Full-Time
Working Hours: Monday to Friday, 8am – 5pm (with half an hour lunch break) and occasional Saturday mornings, 8am – 12pm
About My Client: A local insurance broker based in Coventry, providing a wide range of personal lines insurance. In addition to standard insurance products, we offer specialty products such as horsebox, motorhome, and classic schemes. Our office is bustling with activity, and we are looking to expand our dedicated team.
Job Overview: As a Customer Service Advisor, you will be an integral part of our small, close-knit team. You will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and assisting with various insurance-related queries. Given the nature of our business, we value long-term commitment and local knowledge.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
- Assist customers with their insurance policies, including policy changes, renewals, and cancellations.
- Provide information on our range of insurance products and services, helping customers make informed decisions.
- Resolve customer complaints and issues efficiently, ensuring a positive outcome.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with other team members to ensure a seamless customer experience.
- Stay up-to-date with industry regulations and company policies to provide accurate information.
- Identify opportunities to upsell or cross-sell additional products and services to customers.
- Previous experience in a customer service role, preferably within the insurance industry.
- Administrative experience is essential.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Proficiency in using computer systems and CRM software.
- Hardworking with good timekeeping skills.
- Great phone manner and ability to work on own initiative.
- Local knowledge and a desire to be part of our team long-term.
- Competitive salary of £25,000 per annum (negotiable based on experience).
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment within a small, close-knit team.
- Opportunities for career advancement within the company.
- Employee benefits package, including health insurance and pension scheme.
-
Customer Service Advisor
3 weeks ago
Coventry, Coventry, United Kingdom Solus Accident Repair Centres Full timeJob Title: Customer Service AdvisorCompany: Solus Accident Repair CentresOverviewAre you looking for a rewarding position where you can grow and contribute to our esteemed customer service at Solus, part of the Aviva family?ResponsibilitiesThe Role:We are seeking a Customer Service Advisor to join our committed customer support team. In this role, you will...
-
Service Advisor
6 days ago
Coventry, Coventry, United Kingdom Recruitment Boutique Full timeJob Summary:We are seeking a highly motivated and organized Service Advisor to join our team at Recruitment Boutique. As a Service Advisor, you will be the first point of contact for our Service Department and will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Booking customers' vehicles into the Service...
-
Audi Service Advisor
1 day ago
Coventry, Coventry, United Kingdom Audi Coventry Full timeAbout the RoleWe are seeking a highly skilled and motivated Service Advisor to join our Audi Coventry team. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.Key ResponsibilitiesBooking customer vehicles in for maintenance and/or repairs, and coordinating...
-
Audi Service Advisor
1 day ago
Coventry, Coventry, United Kingdom Audi Coventry Full timeAbout the RoleWe are seeking a highly skilled and motivated Service Advisor to join our Audi Coventry team. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.Key ResponsibilitiesBooking customer vehicles in for maintenance and/or repairs, and coordinating...
-
Christmas Customer Service Representative
3 days ago
Coventry, Coventry, United Kingdom Boots Full timeAbout the RoleWe are seeking a skilled and enthusiastic Christmas Customer Advisor to join our team at Boots. As a Christmas Customer Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide excellent customer service, answering...
-
Customer Service Representative
6 days ago
Coventry, Coventry, United Kingdom Hamlin Knight Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our dynamic Customer Support team at Hamlin Knight. As a Dutch Speaking Customer Support Advisor, you will play a pivotal role in delivering exceptional customer service to both Dutch and UK customers.Key ResponsibilitiesProvide premium level customer service to customers...
-
Sales and Service Advisor
6 days ago
Coventry, Coventry, United Kingdom AT Management Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Advisor. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Build strong relationships with customers through effective communication...
-
Customer Service Representative
6 days ago
Coventry, Coventry, United Kingdom AT Management Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Advisor. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Build strong relationships with customers through effective communication...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom AT Management Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Advisor. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesBuild strong relationships with customers through effective communication...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom AT Management Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Advisor. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesBuild strong relationships with customers through effective communication...
-
Customer Service Representative
2 weeks ago
Coventry, Coventry, United Kingdom Undisclosed Company Full timeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Undisclosed Company. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and residents.About the Role:Provide front desk coverage and ensure a warm and welcoming environment for our...
-
Customer Service Representative
3 days ago
Coventry, Coventry, United Kingdom Hamlin Knight Full timeJob Summary:We are seeking a highly skilled Dutch Speaking Customer Support Advisor to join our team at Hamlin Knight. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in the Dutch language.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
3 days ago
Coventry, Coventry, United Kingdom Hamlin Knight Full timeJob Summary:We are seeking a highly skilled Dutch Speaking Customer Support Advisor to join our team at Hamlin Knight. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in the Dutch language.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
6 days ago
Coventry, Coventry, United Kingdom EllisKnight International Recruitment Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a high standard of accommodation and administration.Key Responsibilities:Perform daily administrative duties related to...
-
Customer Service Representative
24 hours ago
Coventry, Coventry, United Kingdom EllisKnight International Recruitment Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a high standard of accommodation and administration.Key Responsibilities:Perform daily administrative duties related to...
-
Customer Service Representative
1 day ago
Coventry, Coventry, United Kingdom EllisKnight International Recruitment Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a high standard of accommodation and administration.Key Responsibilities:Perform daily administrative duties related to...
-
Customer Service Representative
6 days ago
Coventry, Coventry, United Kingdom Fastenal Europe, Ltd. Full timeJob Summary:We are seeking a highly motivated and organized individual to join our team as a Customer Account Executive Advisor. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, supporting our supply chain operations, and working closely with our warehouse team.Key Responsibilities:Handling...
-
Financial Services Advisor
6 days ago
Coventry, Coventry, United Kingdom Brookson Full timeAbout the RoleWe are seeking a highly skilled Financial Services Advisor to join our team at Brookson. As an Investment Advisor, you will play a crucial role in providing expert advice to clients on investment strategies, products, and services that meet their financial needs.Key ResponsibilitiesClient Advice: Provide personalized advice to clients on...
-
Customer Service Representative
6 days ago
Coventry, Coventry, United Kingdom STARK Building Materials UK Full timeAbout the RoleWe are seeking a highly skilled and motivated People Helpdesk Advisor to join our People Services team at STARK Building Materials UK.This is a fantastic opportunity for a recent graduate or experienced professional to embark on a thriving career in human resources.As a People Helpdesk Advisor, you will be the first point of contact for all...
-
Financial Services Advisor
4 days ago
Coventry, Coventry, United Kingdom Brookson Full timeAbout BrooksonBrookson is a leading provider of contractor services in the flexible work sector, utilizing advanced technology and a team of experts to deliver exceptional support in accounting, taxes, finances, legal matters, and payroll.We have a strong presence in the UK, with offices in Warrington, Bournemouth, and Coventry, and are part of People2.0, a...