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Supervisor - SUSHISAMBA

2 months ago

Edinburgh, Edinburgh, United Kingdom Marriott Full time

Job Number

Job Category Food and Beverage & Culinary

Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

W Edinburgh is hiring a Supervisor to join SUSHISAMBA team We invite you to play an integral part in bringing to life this unique brand within Edinburgh.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT W HOTELS

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

ABOUT THE ROLE

As Supervisor, you will work closely with the Restaurant Manager to lead the floor team to deliver flawless, five-star service, ensuring all our guests start their day in the best possible way.

Joining the team means you will be instrumental to the success of the hotel and the restaurant's operations and beyond. We are looking for someone who is motivated, a people-person and passionate about what they do

As Supervisor, key aspects of your role will include:

  • Ensuring all guests receive a warm, personalized welcome
  • Recognizing regular guests by name
  • Liaising with the Kitchen team, addressing any concerns with service or quality as required
  • Managing the flow of guests in the restaurant, handling any guest complaints or concerns
  • Ensuring the breakfast waiting team follow all steps of service to deliver flawless, five-star service
  • Ensuring the team understand the importance of their role in the guest's overall stay with us
  • Be a key member of the floor team, stepping in to assist at peak periods whenever required
  • Monitoring employee performance and ensuring expectations are met
  • Participating in departmental meetings by communicating any departmental needs, daily training needs and W Hotels culture
  • Ensuring all employees have proper uniform, equipment and supplies to run the daily operation
  • Interacting with guests to obtain feedback on product quality and service levels
  • Setting a positive example for guest relations
  • Managing the restaurant during breakfast service in the absence of the Breakfast Manager
  • Working in collaboration with the wider Beverage and Food team to ensure a successful hotel opening and beyond

Our ideal SUSHISAMBA Supervisor is someone who has:

  • Previous experience working in high-end, high-volume restaurants and/or hotels
  • A friendly and welcoming personality – even at 6am
  • Excellent communication skills
  • The ability to create memorable experiences for guests
  • The ability to lead, mentor and motivate others
  • A positive mindset
  • A genuine passion for working in hospitality

In return for your hard work, we give you:

  • World class training and development, including leadership development
  • Unlimited career opportunities (internationally and locally)
  • Wellness and mental health programmes
  • Discounted accommodation, food and beverage in over 9,000 hotels all over the world
  • Discounts for your friends and family
  • Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city's festival spirit – this 12-storey structure will be the centerpiece of Nuveen Real Estate's Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city's hospitality landscape. Accordingly, it'll fuse the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.

The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand's signature Whatever / Whenever service philosophy.

A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be a Supervisor with us today

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.