Seasonal Consumer Relations Representative

2 weeks ago

London, Greater London, United Kingdom Deckers Brands Full time
German Speaking Consumer Relations Representative (6 months FTC)

At Deckers Brands we don't just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential.

We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive . We will offer you a generous employee benefits package, as well as health, wellness, and career development support.

COME AS YOU ARE

We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people-in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.

Consumer Relations Representative

As the Consumer Relations Representative, you will offer seamless customer service to our customers across our brands; HOKA, UGG Teva.

We're looking for friendly and courteous team members to act as advocates for our brands when communicating to our consumers via telephone, email, web chat and social media.

This is a multi-lingual role requiring written and oral fluency in German and English.

Your Impact

Provide excellent, proactive customer service at all customer contact points, offering a seamless communication via telephone, email, web chat and social media

Act as a country specialist for your market to advise on current trends and local knowledge
Collaborate closely with Customer Resolution team to ensure order fulfilment
Use and analyse all consumer feedback to cultivate process improvements to improve the consumer experience
Get involved with consumer experience projects with the wider business
Promote 'One team' spirit by demonstrating meaningful teamwork and supporting your colleagues

Who You Are

An adaptable individual and a team player
You are an excellent communicator and collaborator with stakeholders across the business
A self-starter who brings passion, enthusiasm focus to their work

A proactive problem solver
You have a keen eye for detail
Capable to resolve queries over the phone, e-mail, online chat

We would Love to Hear from People with:

Previous experience in a Customer Service role is a plus
An interest in the fashion/apparel industry and our brands
A customer centric mindset
Written and oral fluency in German and English is essential for this role

What We Will Give You:

27 Days Holidays per annum + Bank Holidays & some time away from work - on top of generous holiday allowance , we ca n gener ally take advantage of half day Fridays providing our work is finished for the week.
Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means we offer a range of 'extras' from generous discounts to community-based programs.
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Program
Hybrid & Flexible Working Environment

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

#LI-LJ1

#LI-FC1
#LI-LZZ1

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