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Deputy Service Manager

2 months ago

Wigan, Wigan, United Kingdom NFP People on behalf of Depaul Full time

Deputy Service Manager

This is an exciting opportunity to join Depaul UK to help us to set up and develop our new Supported Lodgings service.

Position: Deputy Supported Lodgings Services Manager

Location: Wigan

Contract: Permanent

Hours: Full time 37.5 hours - Including participation in a rota of staff to provide on-call services per week.

Salary: £33,906

Closing Date: Tuesday 6th August 2024

About the Role

Working under the direction and support of a Regional Prevention Services Managers, the Deputy Service Manager will lead a team of client-facing workers to deliver effective and high-quality services that strive to prevent homelessness. You will be responsible for young people needing longer term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service.

The postholder will be accountable for the day-to-day aspects of service delivery in line with Depaul's expectations and procedures. You will oversee all aspects of project delivery of our Supported Lodgings service, including the line management of client-facing workers, supporting the to deliver high-quality services.

Your work will be underpinned by the Depaul Endeavour model of assets based, psychologically informed delivery, the aim of which is to ensure that every client leaves a Depaul service with the skills and resilience to be confident and self determining in their lives.

Key responsibilities include:


• Ensure every client accessing Supported Lodgings service is welcomed, kept safe and has a suitable support plan for longer term accommodation and support


• You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for engagement in Supported Lodgings Services


• Develop and deliver key partnerships with referral agencies and support related projects


• Work with the Regional Prevention Services Manager to continuously review and develop the services under your responsibility


• You will have responsibility for ensuring the health and safety of the environment for Supported Lodgings' guests and volunteers through regular checks and reporting.


• Work with the Regional Prevention Services Manager to monitor project budgets and petty cash systems


• Participate in internal/external local and national meetings and supervision meetings as required, and attend training events, conferences and other functions as necessary


• Lead on the safeguarding of all clients accessing your services including clients who are not in receipt of support from other staff

About You



You will need to have the following skills and experience:


• Demonstrable experience of working to improve the lives of children, young people and families


• Understanding and knowledge of the challenges young people face who are at risk of homelessness


• Management and leadership experience


• Experience of working with and managing volunteers


• Experience of working with our client group


• Experience of effective internal stakeholder management


• Experience of developing productive relationships with partner organisations


• Knowledge of Safeguarding practice and the application to supporting vulnerable children, young people and adults


• Knowledge of Health and Safety and anti-discriminatory working practices, and the implications of both in the working environment


• An understanding of budget management and financial control


• Able to demonstrate clear understanding of safeguarding requirements and procedures

About the Organisation



Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Service Manager, Deputy Service Manager, Senior Service Manager, Services Manager, Deputy Services Manager, Programme Manager, Programmes Manager, Head of Service, Head of Services.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.