Service Desk Manager- Central London

4 weeks ago

Central Saint Giles, United Kingdom Nexus Jobs Limited Full time
Job Description

Our Client is a retail technology software company.

They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience.


Key skills required:

  • Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external.
  • Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line.
  • Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate.
  • Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle.
  • Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers.
  • Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team
Essential Skills ...

At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry.



  • Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise.
  • Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar.
  • Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications.
  • Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus.
  • Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment
Based in Central London.

The salary for this role will be £25K - £35K.

Please send your CV to us in Word format.

  • Service Desk Manager- Central London

    2 months ago

    Central Saint Giles, United Kingdom Nexus Jobs Limited Full time

    Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and...

  • Project Manager with Salesforce- Central London

    1 month ago

    Central Saint Giles, United Kingdom Nexus Jobs Limited Full time

    Job Description Project Manager with Salesforce - Central London Our Client is a global brand with the UK head office in Central London. They are now looking to recruit a seasoned Project Manager with at least 5 to 10 years experience as a Project Manager with experience of the full project life-cycle. Must have at least 3 to 5 years experience of working on...

  • Project Manager with Salesforce- Central London

    2 months ago

    Central Saint Giles, United Kingdom Nexus Jobs Limited Full time

    Job Description Project Manager with Salesforce - Central London Our Client is a global brand with the UK head office in Central London. They are now looking to recruit a seasoned Project Manager with at least 5 to 10 years experience as a Project Manager with experience of the full project life-cycle. Must have at least 3 to 5 years experience of working on...

  • Front Desk Manager

    5 days ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Job SummaryWe are seeking an experienced Front Desk Manager to join our team at DoubleTree by Hilton London West End. As a key member of our Front of House department, you will be responsible for ensuring the smooth and efficient operation of the Front Desk and Night teams.Key ResponsibilitiesSupport the Front Desk Manager in leading the Front of House...

  • Front Desk Manager

    6 days ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Job SummaryWe are seeking an experienced Front Desk Manager to join our team at DoubleTree by Hilton London West End. As a key member of our Front of House department, you will be responsible for ensuring the smooth and efficient operation of the Front Desk and Night teams.Key ResponsibilitiesSupport the Front Desk Manager in leading the Front of House...

  • Service Desk Lead

    2 months ago

    Central London, United Kingdom Finegreen Full time

    A NHS organisation in London is looking for someone for an interim period to lead their service desk function.Main role responsibilities:Provide interim leadership of a small service desk functionManage a third party outsourced contract for the bulk of 1st, 2nd and 3rd line support, network management and data centre hosting.If you are interested in this...

  • Front Desk Agent

    2 weeks ago

    Central London, United Kingdom The Standard London Full time

    Front Desk Agent Front Desk Agent · £28,642 per year (£13.77 per hour) + Accommodation Service Charge (Circa £3000 per year) · Full Time (including evenings and weekends)The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with...

  • Front Desk Associate

    7 days ago

    Central London, United Kingdom ME London Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ME London. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesWelcoming and checking-in guests in a warm...

  • Front Desk Agent

    2 weeks ago

    Central London, London, London, United Kingdom The Standard London Full time

    Front Desk Agent Front Desk Agent · £28,642 per year (£13.77 per hour) + Accommodation Service Charge (Circa £3000 per year) · Full Time (including evenings and weekends)The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with...

  • Van Driver

    5 days ago

    Central London, United Kingdom OneDome Full time

    About OneDomeOneDome is a pioneering property marketplace that has disrupted the traditional housing ecosystem. Our innovative platform enables home movers to conduct a seamless end-to-end property transaction via a single platform, making transactions faster, more assured, and allowing customers to have greater control over their transactions.Our MissionWe...

  • Van Driver

    6 days ago

    Central London, United Kingdom OneDome Full time

    About OneDomeOneDome is a pioneering property marketplace that has disrupted the traditional housing ecosystem. Our innovative platform enables home movers to conduct a seamless end-to-end property transaction via a single platform, making transactions faster, more assured, and allowing customers to have greater control over their transactions.Our MissionWe...

  • Central London Van Driver Opportunity

    6 days ago

    Central London, United Kingdom OneDome Full time

    About OneDomeOneDome is a pioneering property marketplace that has disrupted the traditional housing ecosystem. Our innovative platform enables home movers to conduct a seamless end-to-end property transaction via a single platform, making transactions faster, more assured, and allowing customers to have greater control over their transactions.Our MissionWe...

  • Central London Van Driver Opportunity

    5 days ago

    Central London, United Kingdom OneDome Full time

    About OneDomeOneDome is a pioneering property marketplace that has disrupted the traditional housing ecosystem. Our innovative platform enables home movers to conduct a seamless end-to-end property transaction via a single platform, making transactions faster, more assured, and allowing customers to have greater control over their transactions.Our MissionWe...

  • IT Director

    5 days ago

    Central London, United Kingdom Oliver Bernard Full time

    About the RoleWe are seeking an experienced IT Director to join our client, a leading E-Commerce and Retail company based in Central London. The successful candidate will be responsible for transforming and developing the Service Desk and Network practices across the business.Key ResponsibilitiesLead two technical teams, one focused on Networks and the other...

  • IT Director

    5 days ago

    Central London, United Kingdom Oliver Bernard Full time

    About the RoleWe are seeking an experienced IT Director to join our client, a leading E-Commerce and Retail company based in Central London. The successful candidate will be responsible for transforming and developing the Service Desk and Network practices across the business.Key ResponsibilitiesLead two technical teams, one focused on Networks and the other...

  • Receptionist - London (Central)

    2 weeks ago

    London (Central), EC1M 4NX, United Kingdom NYX London Holborn Full time

    NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels UK&I portfolio. As a Receptionist and City Lover at NYX...

  • Band 7 Sonographer

    4 days ago

    Central London, United Kingdom Hunter AHP Resourcing Full time

    Job DescriptionJob Title: Band 7 SonographerJob Type: Full-time LocumLocation: Central LondonJob Summary:We are seeking a highly skilled and experienced Band 7 Sonographer to join our team on a full-time locum basis. The successful candidate will have a broad knowledge of diagnostic ultrasound examinations and be able to independently report on such...

  • Band 7 Sonographer

    4 days ago

    Central London, United Kingdom Hunter AHP Resourcing Full time

    Job DescriptionJob Title: Band 7 SonographerJob Type: Full-time LocumLocation: Central LondonJob Summary:We are seeking a highly skilled and experienced Band 7 Sonographer to join our team on a full-time locum basis. The successful candidate will have a broad knowledge of diagnostic ultrasound examinations and be able to independently report on such...

  • Cluster Sales Manager

    4 weeks ago

    Central London, London, United Kingdom James Webber Recruitment Full time

    Cluster Sales Manager - Proactive Sales - Central LondonWe are looking for a Cluster Sales Manager to look after 3 boutique 4* hotels in Central London with a strong focus on Proactive Sales. The salary is up to £40,000 per year + a 20% KPI bonus structure and a variety of company benefits.As an integral part of the team, you will be responsible for...

  • Cluster Sales Manager

    2 weeks ago

    Central London, United Kingdom James Webber Recruitment Full time

    Cluster Sales Manager - Proactive Sales - Central LondonWe are looking for a Cluster Sales Manager to look after 3 boutique 4* hotels in Central London with a strong focus on Proactive Sales. The salary is up to £40,000 per year + a 20% KPI bonus structure and a variety of company benefits.As an integral part of the team, you will be responsible for...