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Assistant Claims Manager
3 months ago
London based
Explore. Analyze. Cultivate. Collaborate. Innovate.
At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.
Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
The business we write is truly global, the risks are varied from mining in Australia, to municipalities in Italy, snow contractors in Canada to Healthcare providers for the correctional facilities in the US. Working with a select pool of local Adjusters and Experts across all our jurisdictions, we can deliver the service that our customers have come to expect of us.
This is a permanent opportunity for an experienced and enthusiastic Casualty Claims professional to work with the London Wholesale Casualty Claims team, contributing to the excellent offering we provide to our clients across the globe. This is a varied and challenging role, where you'll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels. It's a role which will provide exposure to and autonomy on certain management responsibilities and will necessitate guidance, mentoring and development for Handlers and Senior Handlers in the Team.
You will be based in our London office, albeit on a hybrid working basis, providing flexibility where business permits. Mo st of the team spend approximately half of their time working from home. This flexibility allows a better balance between work and home life, all of which is subject to business requirements.
This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.
DISCOVER your opportunity
What will your essential responsibilities include?
• Embrace and deliver on the strategic drivers that AXAXL has in place from 2024, including tailored client solutions, offering value beyond the policy, leveraging data to help clients make better decisions and streamlining processes to improve value.
• Direct line management of some of the team members - day to day engagement - development and guidance, goal setting and target delivery.
• Managing a portfolio of high value or complex claims across all jurisdictions, Including Canada, Australia, Italy, UK&I and US. Pro-active case management and regular engagement with all stakeholders - London Market Brokers, Placing Brokers, follow markets and co-insurance market.
• Attending (virtual / in person) ADR settlement forums as part of the pro active case management philosophy and costs containment responsibility
• Analysing policy covers across the LW Casualty book to ensure appropriate application and allocation, and to ensure that Underwriters are informed of any necessary changes
• Reporting to Senior Internal Management for all high value, catastrophic and contentious claims / events.
• Developing and maintaining effective relationships with Underwriters, Actuaries, Senior Management, internal and external stakeholders, and the wider claims teams in London and Ipswich. Attending CM meetings and other Senior Groups when required.
• Acting as a reference point to Claims Adjusters and Seniors within the London and Ipswich teams for support, development and progression.
• Oversight of our Third Party Administrator and Cover Holder partners across all territories to include portfolio analysis, audit engagement, stewardship calls and over DA claims control.
• Working with Offshore / Shared Services to ensure delivery of the agreed service, always looking for ways to enhance and supplement the support we receive.
• Periodic status delivery to Underwriters and Actuaries of portfolio trends, general performance and large or contentious claim developments.
• Attending new business meetings and presentations to deliver the claims philosophy
• Preparing for and presenting large claim activity to the Management / Leadership team.
• Engaging with project groups when required to facilitate business improvement or product enhancement, leading where necessary.
• Some overseas travel may be required.
• Always looking for ways to improve and enhance the service we provide - lead by example
You will report to LW Casualty Claims Manager London
SHARE your talent
SHARE your talent
We're looking for someone who has these abilities and skills:
• A truly client first mindset.
• An ability to adapt communication skills at all levels
• International casualty claims adjusting experience at senior level within the Lloyds of London and company markets, including US.
• Able to demonstrate proactivity and technical capability in the management of high value losses
• Persuasive communicator able to adapt to different audiences and stakeholders.
• Excellent organisaton skills
• Happy to work on team activities or individually
• Competent in all Microsoft suite products
• Innovative mindset - ability to find successful solutions
• High level of numeracy and attention to detail
• Willingness to show pragmatism when required
• Hold accountability - seeking guidance or authority when uncertain
• Committed to achieving excellence
• Ability to prioritise tasks and responsibilities
• Educated to A Level standard minimum, or equivalent.
• Comprehensive knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines
• Legal permission to work in the UK
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
