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Private Patient Sales Advisor

3 months ago

Gatwick, United Kingdom Spire Healthcare Group Full time

Spire Gatwick Park Hospital is just a few miles away from Gatwick Airport. Central London and Victoria station are a 30 minute train ride away.

Duties and Responsibilities

  • To convert self-pay enquiries to out-patient appointments or procedures, tests or therapies, in order to meet monthly conversion rate targets and self-pay revenue and admissions targets.
  • To maximise enquiry conversion opportunities through a high level of sales and customer service skills.
  • Ensure the accurate and timely pricing of procedures to provide to patients, ensuring excellent customer service and opportunity for conversion.
  • Effectively sell against competitor hospitals by understanding Spire Healthcare USPs
  • To promote and book patients to mini consultation events organised by the business development team. To attend events and liaise with patients, booking patients into consultations or procedures.
  • Use the CRM system fully and correctly to keep record of all enquiries and interactions to robustly manage and convert enquiry leads.
  • Be able to match the customer to the product
  • Book follow ups for the patients

Who we're looking for

Essential

  • Someone who is highly organised and accurate and works well to tight deadlines
  • Experience working in a similar environment would be beneficial but by no means necessary as full training will be provided
  • Must be a good communicator and have good computer literacy
  • Someone who works well as part of a team

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options'
  • Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.