Advice Session Supervisor

4 weeks ago

Epsom, Surrey, United Kingdom Citizens Advice Epsom and Ewell Full time

Hours: 30 hours/week (0.8 FTE), Part time or Job share applications welcomed

About Us

Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives, works or studies in Epsom and Ewell.

We deliver our service through as many different channels as we can, to make sure we are accessible to everyone. This includes face to face, phone, video conferencing, and email. The role is based in our Epsom office.

About the Role

We are looking for a self-motivated individual with proven ability of managing and supervising a team. You will have recent relevant experience of working in a local Citizens Advice or similar advice organisation, and be able to demonstrate a good knowledge and understanding of the issues facing local communities.

This role involves the supervision of advice sessions, providing guidance and assistance to those working in our Epsom office as well as to staff working from home or in outreach locations.

The post is responsible for ensuring the smooth running of the day to day service and the implementation of consistent processes to maintain quality standards. In addition you will manage volunteer advice staff and work closely with the Training team to support their training and development.

This is a great opportunity for someone looking to make a difference in people's lives, supporting some of the most vulnerable people in society and helping them to find a way forward.

About You

  • Highly motivated with proven ability of managing and supervising others including the ability to develop and motivate staff as well as give and receive feedback objectively and sensitively.
  • Recent relevant experience of working in a local Citizens Advice or similar advice setting.
  • Ability to plan and manage your own work and the work of others in a pressured environment, including: setting priorities; meeting deadlines; and monitoring performance
  • Flexibility and willingness to work as part of a team including advice work if required.
  • Ability to identify ongoing training needs and deliver appropriate support to ensure high quality of service.
  • Ability to communicate effectively both verbally and in writing.
  • Proficient in the use of IT systems, including office, case management and benefit calculation systems.
  • Commitment to work within the aims, principles and policies of the Citizens Advice service, demonstrating an understanding of issues affecting society and the implications on our clients and service.

    We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

    Closing date: 20th May 2024

    Interview Dates: 23rd May 2024

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