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Trade Customer Service Advisor
3 months ago
Do you have Sales Development experience gained in the Construction Materials Supply industry or a Builder's Merchant?
Frazer in Kings Lynn, a leading building materials distributor in Northern Europe, is on the hunt for a Trade Customer Service Advisor who's as passionate about great service as we are.
Frazer, Bryggen Road, North Lynn Industrial Estate, Kings Lynn, PE30 2HZ
Key Responsibilities
Dealing with customer enquiries, raising and processing orders and managing phone calls
Maximising customer interactions to support achievement of sales and profit targets
Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge
Ensuring all customer orders are fulfilled in a timely fashion.
Following plans to continuously improve customer experience.
Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)
Supporting all Company initiatives.
What's in it for you?
Competitive Basic Salary
Retirement Savings Plan (Pension) - with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary.
However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward GatewayAviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
Refer a Friend scheme
Wellbeing Centre via WorkPerks
New Reward and Recognition programme - launching soon
Required Skills and Experience
Great customer focus and desire to do your absolute best to get the best outcomes
Ability to build rapport and develop good understanding of your portfolio to secure future projects.
Pro active
Well organised
Great attention to detail
Efficiently use IT equipment and have a strong telephone presence.
About us
At FRAZER, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.
