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Outreach Adviser

1 month ago

Oxford, Oxfordshire, United Kingdom Citizens Advice Oxford Full time

Location: Our offices at Wesley Memorial Hall in central Oxford and outreach locations around Oxford

Holiday: 28 days per annum pro-rata and bank holidays pro-rata

Pension: 5% employer pension contribution

Responsible to: Advice Services Manager

Citizens Advice Oxford is seeking a passionate Outreach Adviser to join our supportive team. We're proud to have received funding for this role from the National Lottery Community Fund to address the needs of our local residents, particularly those who may struggle to access advice through online, telephone, or email channels.

Key responsibilities:

  • Assisting clients at drop-in sessions and appointments at our outreach locations across Oxford.
  • Providing generalist advice, benefit checks, and debt assessments.
  • Offering consultations via telephone and email as needed.

    We're looking for:
    • Experience in advice work, preferably with CA or similar agencies
    • Sensitivity in working with a diverse range of clients
    • Understanding of the complexities of client interviews
    • Methodical and independent approach to work and case recording
    • Excellent communication skills and empathy

      Why join us?

      As an Outreach Adviser, your work will directly impact the lives of our clients, helping them navigate challenging situations and find the solutions they need. Benefits for working with us also include 28 days holiday per annum pro-rata, plus pro-rata bank holiday allowance, access to our Employee Assistance program, and a 5% employer pension contribution. You will get to work with our friendly and dynamic team, all committed to making a positive change in our community.

      Apply now

      If you are dedicated to making a positive difference, we would love to hear from you. More details available on our website via the Apply button.