Customer Support Administrator

2 weeks ago


Ashford, Kent, United Kingdom Equals One Ltd Full time

Customer Support Administrator x 2

Salary: A£24,252

Hours: 40 per week

Location: Wheelchair Service Centre Ashford, TN23 6LL

Purpose of Job: To contribute to a friendly and efficient customer service department on a daily basis.

  • Main duties and responsibilities:
  • Clinical bookings - Booking clinical appointments and ensuring clinicians are fully scheduled in line with company objectives.
  • Raising orders - Entering orders promptly into the system upon receiving requests via phone or email.
  • Scheduling of orders - Contacting service users to arrange delivery/collection/repair within specified timeframes.
  • Engineers daily schedule - Ensuring engineers' schedules are maximized daily.
  • Communication - Answering calls in a friendly manner, providing excellent customer service, and resolving queries effectively.
  • Administration - Running administrative systems efficiently in accordance with company procedures.
  • General - Providing support across different areas of customer service as needed.

Key Performance Indicators:

  • Accuracy in processing orders.
  • Effective resolution of queries, inquiries, and complaints with top-notch customer service.
  • Timely processing of completed orders.

Person Required:

Skills:
Excellent Customer Service Skills, strong communication with internal and external parties, competent in Word and Excel, exceptional telephone etiquette, organized, detail-oriented, enthusiastic, and flexible.

Knowledge:
Previous experience in a busy customer service role, familiarity with administration, IT, order processing, and workload scheduling preferred.

Qualifications:
GCSE level or equivalent qualifications.

INDLS


  • Administrator

    4 weeks ago


    Ashford, Kent, United Kingdom Padstone Recruitment Full time

    DOCUMENT CONTROLLER / SITE ADMIN REQUIREDOur client, a well established and reputable construction company who specialise in commercial & industrial construction projects is currently looking for a document controller/ admin support to join their busy, energetic site team near Ashford, Kent. Working full time - 7am-5pm Mon to Thurs/ 7am-3pm Friday. Option to...


  • Ashford, Kent, United Kingdom Connect2Kent Full time

    Your role in the team would involve providing administrative support service to Managers and Qualified Social Work staff and to assist in the smooth running of the Reception and Safe Care Service's Social Work Teams.Duties and Responsibilities include:Produce all types of word processing, from handwritten and recorded sources, drafting routinecorrespondence...


  • Ashford, Kent, United Kingdom Sirius Search Full time

    Do you want to bring your team leader/management experience of a people administration team to a significant organisation which really impacts positive change in local communities? Do you want to work in a flexible work environment where you are trusted but also supported? This newly created role will report to the Head of People Shared Services and you will...


  • Ashford, Kent, United Kingdom Connect2Kent Full time

    Connect2Kent is currently seeking for a Senior Business Support Officer to join an on-going assignment with Kent County Council. Hybrid 13.02 per hour 37.5 hours per week. Ashford based office Job PurposeEnsure the provision of an administrative support service to assist in the smooth management of the service, usually through the supervision of a team of...

  • EUC Support Analyst

    3 days ago


    Ashford, UK, Kent, United Kingdom Sysco GB Full time

    Job DescriptionSysco are currently recruiting for an EUC Support Analyst to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. Asa the EUC Support Analyst it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB....


  • Ashford, Kent, United Kingdom The Jobsboard Full time

    Are you looking for your first role in IT? \r\rAre you happy to work nights? 10:30 pm to 6.30 am (4 days on and 4 off) \r\rOr do you have some experience but are now looking for a company that can offer you progression? \r\rWe are looking for candidates at the beginning of their career. You may have just finished your A Levels and are looking for your first...


  • Ashford, UK, Kent, United Kingdom Sysco GB Full time

    Job DescriptionWe are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB.As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data...


  • Ashford, Kent, United Kingdom Office Angels Full time

    Are you a creative and Tech-savvy individual? Do you have a degree in Electrical Engineering and/or experience using CAD? If you have a passion for design, technical support, and customer service, this could be the perfect role for youYou'll be joining a growing family business, who are based in the most modern, super high tech offices in Ashford This...


  • Ashford, UK, Kent, United Kingdom Brakes Full time

    Job DescriptionWe are currently looking for a UK experienced Payroll Administrator to join the team on a full time, permanent basis. As part of our continuous development and growth strategy, we are looking for a payroll professional to join our HR Operations department on a hybrid working contract, with some working required from our Ashford office each...

  • Sales Associate

    5 days ago


    Ashford, Kent, United Kingdom VF CORPORATION Full time

    Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable shopping experienceWe're looking for a passionate Sales Associate (perm, part time) to join our Vans team based in Ashford.As a Sales Associate you will inspire our customers, deliver an excellent service, and help maintain the highest...

  • Sales Associates

    5 days ago


    Ashford, Kent, United Kingdom VF CORPORATION Full time

    Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable shopping experienceWe're looking for passionate Sales Associates (perm, part time) to join our The North Face team based in Ashford.As a Sales Associate you will inspire our customers, deliver an excellent service, and help maintain the...

  • Sales Associate

    5 days ago


    Ashford, Kent, United Kingdom VF CORPORATION Full time

    Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable shopping experienceWe're looking for a passionate Sales Associate (perm, part-time) to join our Timberland team based in Ashford, Kent.As a Sales Associate you will inspire our customers, deliver an excellent service, and help maintain the...

  • Sales Associate

    5 days ago


    Ashford, Kent, United Kingdom VF CORPORATION Full time

    Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable shopping experienceWe're looking for a passionate Sales Associate (perm, part-time) to join our The North Face team based in Ashford.As a Sales Associate you will inspire our customers, deliver an excellent service, and help maintain the...

  • Sales Associate

    5 days ago


    Ashford, Kent, United Kingdom The North Face Full time

    Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable shopping experienceWe're looking for a passionate Sales Associate (perm, part-time) to join our The North Face team based in Ashford. As a Sales Associate you will inspire our customers, deliver an excellent service, and help maintain the...

  • Sales Associate

    5 days ago


    Ashford, Kent, United Kingdom Vans Full time

    Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable shopping experienceWe're looking for a passionate Sales Associate (perm, part time) to join our Vans team based in Ashford. As a Sales Associate you will inspire our customers, deliver an excellent service, and help maintain the highest...


  • Ashford, Kent, United Kingdom idibu Full time

    We are seeking an Electrical & Mechanical Technician, to ensure that all equipment within deep shafts, pumping stations, water treatment works, and reservoirs are running safely and efficiently using proactive and reactive maintenance methods.The successful will be presented with unique challenges daily. as well as gain experience in a wide range of plants...

  • Store Supervisor

    5 days ago


    Ashford, Kent, United Kingdom THE NORTH FACE Full time

    Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We're looking for a motivated, enthusiastic Store Supervisor (perm, full time) to join our The North Face team based in Ashford. As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service...

  • Store Supervisor

    5 days ago


    Ashford, Kent, United Kingdom VF CORPORATION Full time

    Are you looking for a chance to lead from the front and drive consumer experience in one of our stores?We're looking for a motivated, enthusiastic Store Supervisor (perm, full time) to join our The North Face team based in Ashford.As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service...

  • Store Supervisor

    1 day ago


    Ashford, Kent, United Kingdom The North Face Full time

    Are you looking for a chance to lead from the front and drive consumer experience in one of our stores?We're looking for a motivated, enthusiastic Store Supervisor (perm, full time) to join our The North Face team based in Ashford.As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service...

  • Marketing Executive

    23 hours ago


    Ashford, UK, Kent, United Kingdom CSG Talent Full time

    Marketing Executive - Ashford, UK - Pharmaceuticals (hybrid)We are currently collaborating with an expanding Generics Medicine company who are looking to bring on an exciting candidate to their Marketing team. They are currently in a fantastic growth stage and this coupled with their decades-long high-achieving history, they are one of the top names in this...