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Retail & Customer Service Assistant

2 months ago

Edinburgh, Edinburgh, United Kingdom Luggage-Point EDI Limited Full time

Job Description Retail & Customer Service Assistant Location Edinburgh Airport :

An opportunity has arisen for an enthusiastic and outgoing individual with a genuine passion for customer service. The role is to provide advice and assistance to customers to maximise the likelihood of a sale. Working at our unit at Edinburgh Airport, you will be responsible for a variety of duties to create an attractive and welcoming environment for our customers, whilst going above and beyond to help passengers in the airport and the mall.

The ideal candidate will be able to acquire a thorough knowledge of the company's products and pass that knowledge on to our customers. The goal is to facilitate service and sales in every possible way in order to drive sustainable growth.

Daily tasks include: Retail sales, services such as bag wrap, left luggage, lost property and shipping services.

What you will be doing:

· Daily cashing up production of end of day reports

· Dealing with lost property queries via email, phone calls or face to face

· Retail of travel goods and accessories

· Bag wrapping

· Handling customer goods for storage

· Shipping including providing quotes and parcelling items for courier collection

· Deal with complaints in a patient and helpful manner

· Go the "extra mile" to exceed KPI's

What you need for this position:

· Proven experience in a customer service/sales role

· 'Tech-savvy' with knowledge of computer systems and databases

· Patient and comfortable dealing with complaints

· Excellent communication and interpersonal skills

· Outstanding organisational and multi-tasking abilities

· Good physical endurance

What we offer our employees:

· Target driven monthly commission

· Company pension scheme

· BUPA Private Healthcare after one year of service

· Full company training

· Genuine career progression

· Staff discount scheme

· Employee discounts at a number of online/high street outlets

· Employee assistance program

Shifts are generally 8 hours in length and can start as early as 4am and finish as late as 10pm at Edinburgh Airport. Candidates will need to ensure that they can get to and from the store at those times by public transport or using their own vehicle.

Work remotely

  • No

Job Types: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 24 per week

Benefits:

  • Company pension
  • Employee discount
  • On-site parking
  • Private medical insurance
  • Referral programme
  • Store discount

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Commission pay

Application question(s):

  • What interests you about working at Edinburgh airport?
  • Shifts are generally 9 hours in length (including 2 x30 minute breaks) and can start as early as 4am and finish as late as 10pm at Edinburgh Airport. Candidates will need to ensure that they can get to and from the store at those times by public transport or using their own vehicle. Can you confirm you understand the hours and transport requirements.

Experience:

  • Customer service: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Expected start date: 01/08/2024