Customer Care Administrator in Bridgend

Found in: beBee jobs GB - 2 weeks ago


Bridgend, Bridgend county borough, United Kingdom Vibe Recruit Full time

Vibe Recruit are working with a leading British manufacturer of quality metal ceilings and bespoke architectural metalwork in the Bridgend area. They design and supply commercial ceilings and interiors and produce suspended ceilings for a vast range of spaces, for all matters of public and private clients across the world. We are currently looking for an experienced administrator who also has customer service experience.

Role

The successful candidate will act as the first point of contact for customer queries via email or telephone. You will be tasked with logging and investigating customer complaints, taking ownership of issues to ensure they are resolved in a timely manner. You will liaise with internal stakeholders as the voice of the customer, regarding issues that may affect the customer. You will also Maintain thorough and accurate records of complaints, delays, queries, or expedition requests in the CRM system. The successful candidate will need to clearly communicate with colleagues to ensure a high level of customer service is maintained.

Responsibilities

  • First point of contact for in-coming customer concerns, issues and requests.
  • Draft and send Case acknowledgement and Final response letter/reports.
  • Raise Return Material Authorisation for replacement, collection and credit of suspect items.
  • Take ownership and manage customer expectations, considering their requirements.
  • Pro-actively identify and implement solutions with the Internal operational teams to find solutions and resolve any issues that may result in a dissatisfied customer.
  • Continual communication with Internal teams to ensure issues have progressed and resolved to ensure the order is delivered on time and in full.
  • Work in Partnership with the quality teams to complete relevant containment actions for each complaint.
  • Liaise with the customer to determine customer satisfaction at the close of a case.
  • Ensure work instructions and standard operating procedures are adhered too

For the right candidate this could become a permanent position.

Vibe Recruit is acting as an Employment Business in relation to this vacancy.


  • HR Administrator in Bridgend

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom Vibe Recruit Full time

    Vibe Recruit are working with a well-established manufacturing company within the Bridgend area. We are currently looking for an experienced HR administrator to join their team. Initially this will be a temporary role with the potential of a permanent position and further career progression for the right candidate. Responsibilities Initially your daily...

  • Social Care Worker and Night Care Worker in Bridgend

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom Bridgend County Borough Council Full time

    Salary Social Care:£ £13.47 per hour in the week £17.36 – £17.95 per hour on the weekend Night Care: £16.51 per hour in the week £20.64 per hour on the weekend 30 hours & 25 hours contracts available Our short stay and emergency accommodation are front line services which specialise in providing support to people with learning disabilities and...

  • Workforce Development Officer

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Workforce Development Officer - Social Care Workforce Development Team Job description 18.5 hours per week Make a difference every day as a Workforce Development Officer in Bridgend County Borough Council. This post supports the development of staff working in BCBC and the independent sector's direct care services. You will work collaboratively with...

  • Conveyancer in Bridgend

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom ACS Staffing Solutions Full time

    Conveyancer/Residential Solicitor Location: Bridgend Hours: Full Time Salary: 35, ,000 per annum DOEPrimary Responsibilities Include:Managing a caseload of residential property matters from inception through to conclusion: including, sales and purchase, re-mortgage, transfer of equity, right to buy, shared ownership schemes and lease extensionsTo process...

  • Project Manager

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Project Manager - Electrical - Corporate Landlord Job description 37 hours per week Are you a team player with highly developed inter-personal skills and the ability to work on your own initiative? Do you like a challenge and variety to your day? At Bridgend County Borough Council, we're transforming the way we manage our property estate. We manage a...

  • Registered Residential Manager

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Registered Residential Manager - Direct Care Provider Job description 37 hours per weekWe are seeking to recruit a highly motivated and experienced individual to the role of a Residential Care Manager in Bridgend; someone who is committed to empowering older people to be actively involved in choices and decisions about their care and support.You will be...

  • Registered Residential Manager

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Registered Residential Manager - Bryn Y Cae - Direct Care Provider Job description 37 hours per weekWe are seeking to recruit a highly motivated and experienced individual to the role of a Residential Care Manager in Bryn Y Cae Bridgend; someone who is committed to empowering older people to be actively involved in choices and decisions about their care...

  • Accountant in Bridgend

    Found in: beBee jobs GB - 3 days ago


    Bridgend, Bridgend county borough, United Kingdom yolk recruitment Full time

    Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a social enterprise that's dedicated to supporting new and established businesses by providing tailored expert business advice, access to finance, property requirements and skills training. The Opportunity:This social enterprise is looking to appoint an Accountant for a fixed-term...

  • Senior Strategic Planning Policy Officer

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Senior Strategic Planning Policy Officer - Communities Job description 37 hours per week Working in the Strategic Planning and Transportation team, you will support the Strategic Planning and Transportation Manager in the delivery of the Strategic Planning Function. You will play an active role in implementing, monitoring and reviewing the statutory...

  • Executive Assistant in Bridgend

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom Jennifer Griffiths Recruitment Full time

    My client is looking for an Executive Assistant on a permanent basis, will involve working from home and some travelling Provides administrative support to executive level management. This position involves high level contact and requires effective communication with the senior management, as well external customers. The position involves exposure to...

  • Legal Assistant in Bridgend

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom Maxim Recruitment Solutions Full time

    If you are looking to work in the legal field, and be one of the main pillars driving a legal team, then look no further Maxim Recruitment Solutions are currently recruiting for an experienced Legal Assistant to assist with support duties for a prestigious law firm. This firm is committed to excellent employee relations and understanding, offering great...

  • SatComms Software Architect in Bridgend

    Found in: beBee jobs GB - 4 days ago


    Bridgend, Bridgend county borough, United Kingdom CGI Full time

    Job order - J(Apply online only) - Permanent Full TimeTitle SatComms Software Architect Category Architecture City Various, UK Wide - Various, United Kingdom Job Description SatComms Software Architect Position Description Elevate your potential with CGI, a global technology service provider and premier business consultancy recognized by Forbes Magazine as a...

  • Logistics Coordinator in Bridgend

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom Petrie Recruitment Full time

    Contract Type: Agency Temp - approx. 12 monthsSalary / Benefits£24-26k annual rateJob Elements: -Assist in planning and executing the most efficient, cost effective, time sensitive, method of distribution for all deliverables.Early identification of variations to plan, highlighting corrective actions to the Master production Scheduler or the Planning...

  • Legal receptionist

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom Chadwick Nott - Paralegals & Legal Executives Full time

    Excellent opportunity for a legal receptionist to join a friendly and successful law firm in Bridgend.The role of the Receptionist is to provide effective support to the office.Main responsibilities will include:Provide support to paralegals, the office manager, and other staff, for the smooth operation of the office.Preparing mail and enclosures for...

  • Pre-Sales Solution Architect in Bridgend

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom CGI Full time

    Job order - J(Apply online only) - Permanent Full TimeTitle Pre-Sales Solution Architect Category Architecture City Various, UK Wide - Various, United Kingdom Job Description Pre-Sales Solution Architect Position Description Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team as a...

  • Application Support Analysts

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom CGI Full time

    Job order - J(Apply online only) - Permanent Full TimeTitle Application Support Analysts (Oracle PL/SQL) Category Service Desk / End User Services City Bridgend, Wales - South East Wales, United Kingdom Job Description Application Support Analysts (Oracle PL/SQL) Position Description If youre at home managing complex datasets and AI systems, your...

  • Inside Sales Apprentice

    Found in: beBee jobs GB - 2 weeks ago


    Bridgend, Bridgend county borough, United Kingdom ROCKWOOL Group Full time

    Job Title: Inside Sales ApprenticeLocation: We are recruiting for an Apprentice to join our Inside Sales team at our offices here in Pencoed, Bridgend.Ready to help build a better future for generations to come?In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly...


  • Bridgend, United Kingdom Vibe Recruit Full time

    Job Title: - Customer Care Administrator- Contract Type: - Temporary- Location: - Bridgend- Industry: - Administration and Office Support- Reference: - 12480_1713972490- Contact Name: - Bethan James- - Job Published: - 24 April 2024 Job Description **Vibe Recruit are working with a leading British manufacturer of quality metal ceilings and bespoke...

  • Workforce Development Officer

    Found in: beBee S GB - 2 weeks ago


    Bridgend, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Workforce Development Officer - Social Care Workforce Development Team Job description 18.5 hours per week Make a difference every day as a Workforce Development Officer in Bridgend County Borough Council. This post supports the development of staff working in BCBC and the independent sector's direct care services. You will work collaboratively with...

  • Registered Residential Manager

    Found in: beBee S GB - 2 weeks ago


    Bridgend, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Registered Residential Manager - Direct Care Provider Job description 37 hours per weekWe are seeking to recruit a highly motivated and experienced individual to the role of a Residential Care Manager in Bridgend; someone who is committed to empowering older people to be actively involved in choices and decisions about their care and support.You will be...


  • Bridgend, Bridgend, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Registered Residential Manager - Bryn Y Cae - Direct Care Provider Job description 37 hours per week We are seeking to recruit a highly motivated and experienced individual to the role of a Residential Care Manager in Bryn Y Cae Bridgend; someone who is committed to empowering older people to be actively involved in choices and decisions about their...

  • Registered Residential Manager

    Found in: beBee S GB - 2 weeks ago


    Bridgend, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Registered Residential Manager - Bryn Y Cae - Direct Care Provider Job description 37 hours per weekWe are seeking to recruit a highly motivated and experienced individual to the role of a Residential Care Manager in Bryn Y Cae Bridgend; someone who is committed to empowering older people to be actively involved in choices and decisions about their care...

  • Project Manager

    Found in: beBee S GB - 2 weeks ago


    Bridgend, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Project Manager - Electrical - Corporate Landlord Job description 37 hours per week Are you a team player with highly developed inter-personal skills and the ability to work on your own initiative? Do you like a challenge and variety to your day? At Bridgend County Borough Council, we're transforming the way we manage our property estate. We manage a...

  • Planning Administrator in Bridgend

    Found in: beBee S GB - 2 weeks ago


    Bridgend, United Kingdom CL Recruitment Group Full time

    We are currently recruiting for an experienced Production Planning Administrator to join an expanding team with one of our clients in the Bridgend area. The successful candidate will need to have excellent IT and written skills; assist in the planning and scheduling of materials; assist with selecting orders to be scheduled; help with the communication of...

  • Hire Administrator in Bridgend

    Found in: beBee S GB - 1 week ago


    Bridgend, United Kingdom Bennett and Game Recruitment LTD Full time

    Hire Administrator required for a well-established specialist supplier of hydraulic and Electric Submersible Pumps. The ideal candidate will have Hire control experience, will be familiar with the Pumping / Plant hire industry, will have CRM experience and will be based locally to Bridgend.Hire Administrator Position OverviewUndertaking monthly invoicing as...

  • Senior Practitioner

    Found in: beBee S GB - 2 weeks ago


    Bridgend, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Senior Practitioner - Locality Hub East Safeguarding Team Job description 37 hours per week 2 x positions available Are you passionate about improving the lives of children and young people? Do you want to work for an employer who places major importance on high quality supervision, wellbeing, and career development? Bridgend County Borough Council offer...

  • Social Care Worker

    6 days ago


    Bridgend, United Kingdom Bridgend County Borough Council Full time

    25 hours per week We are recruiting support staff to work in our Supported Living Services across the Borough of Bridgend. We are looking for enthusiastic, creative and flexible people who are committed to empowering people with a learning disability to be involved in choices and decisions about all aspects of their lives. You will have a sensitive attitude...


  • Bridgend, United Kingdom Bridgend County Borough Council Full time

    Bridgend County Borough Council are looking for caring, compassionate people who want to join our incredible provider services teams and help us deliver a person-centred, enabling approach to care and support. We provide a range of care and support services which include: - Supported Living, Short Breaks and Emergency Accommodation for people with Learning...

  • Dog Host

    7 days ago


    Bridgend, United Kingdom We Love Pets - Bridgend Full time

    Become a Dog Host with **We Love Pets Bridgend**: Enjoy the Benefits of Dog Ownership without the Full-Time Commitment! Are you an animal lover who adores dogs but can't commit to owning one full-time? **We Love Pets Bridgend** is on the lookout for passionate dog hosts who want to enjoy the perks of having a furry friend without the long-term commitment or...

  • Hire Administrator in Bridgend

    Found in: beBee S GB - 2 days ago


    Bridgend, United Kingdom Bennett and Game Recruitment LTD Full time

    Hire Administrator required for a well-established specialist supplier of Hydraulic and Electric Submersible Pumps. The candidate will ideally have admin experience and will be the first point of contact for customers by phone and email. Excellent communication skills are required to build strong professional relationships with customers.Hire Administrator...

  • Social Care Worker

    5 days ago


    Bridgend, United Kingdom Bridgend County Borough Council Full time

    25 hours per week We are recruiting support staff to work in our Supported Living Services across the Borough of Bridgend. We are looking for enthusiastic, creative and flexible people who are committed to empowering people with a learning disability to be involved in choices and decisions about all aspects of their lives. You will have a sensitive attitude...


  • Bridgend, United Kingdom Bridgend County Borough Council Full time

    1 x 21 hour position 1 x 25 hour position Bridgend County Borough Council and Linc Cymru work in partnership to deliver a ‘Home for Life model’ for tenants and residents within an Extra Care community. Ty Llwynderw supports people to live independently in their own apartments whilst maintaining daily life skills. Tenants will require a level of...


  • Bridgend, United Kingdom Bridgend County Borough Council Full time

    We have 2 X 30 hour positions & 1 X 21 hour position avaliable Bridgend County Borough Council and Linc Cymru work in partnership to deliver a ‘Home for Life model’ for tenants and residents within an Extra Care community. Ty Ynysawdre and Ty Llwynderw supports people to live independently in their own apartments whilst maintaining daily life skills....

  • Integrated Community Services Manager

    Found in: beBee S GB - 2 weeks ago


    Bridgend, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Integrated Community Services Manager - Community Cluster Network Services Job description 37 hours per week An exciting opportunity has arisen for the position of Integrated Community Services Manager. The successful applicant will be responsible for the development of integrated community services to meet the health and social care needs of the population...


  • Bridgend, United Kingdom Bridgend County Borough Council Full time

    30 hours & 25 hours contracts available - Our short stay and emergency accommodation are front line services which specialise in providing support to people with learning disabilities and associated needs such as Autism, complex behaviours, physical disabilities, dementia and complex health needs - The role will involve: - Working flexibly across short stay...

  • Customer Services Supervisor in Bridgend

    Found in: beBee S GB - 2 weeks ago


    Bridgend, United Kingdom Recruitment Solutions Workforce Ltd Full time

    RSW are proud to be working alongside our long standing client based in Bridgend. They are currently looking for an experienced Customer Service Supervisor to join their administration team on a temporary basis. The Role: Day to day supervision, support and guidance of the Customer Service Team Ensure all orders, invoices and credit notes are processed...


  • Bridgend, Bridgend, United Kingdom BRIDGEND COUNTY BOROUGH COUNCIL Full time

    Registered Residential Manager - Bryn Y Cae - Direct Care Provider Job description 37 hours per week We are seeking to recruit a highly motivated and experienced individual to the role of a Residential Care Manager in Bryn Y Cae Bridgend; someone who is committed to empowering older people to be actively involved in choices and decisions about their...