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Product Manager
3 months ago
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets.
Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.
We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package.
This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an individual to join this team in the role of Product Manager - Loans.Overview:
The Unsecured Lending team drives all product lifecycle activities and proposition development for credit cards and personal loans, including customer acquisition, customer journey enhancements, product pricing, retention strategies, existing customer management, marketing and portfolio management, and has full P&L responsibility for these products.
The team supports customers with their lending needs across HSBC, M&S Bank, First Direct and John Lewis Financial Services, working with wider Banking and Propositions colleagues, Marketing, Digital, Distribution, Risk, Finance, Legal, Compliance, IT, Operations, Global Teams and Card Schemes (Visa and MasterCard).
In this role, you will be:
- Responsible for Personal Loans acquisition delivery
- Supporting with the development and delivery of the Loans Strategy and Annual Operating Plans.
- Using insights and a data driven approach to propose and deliver business recommendations to drive performance.
- Monitoring that the financial performance of each product meets business requirements and amend where necessary, to ensure financial viability and profitability of the Card / Personal Loans.
- Working with a wide range of stakeholders including wider Banking and Propositions colleagues, Marketing, Digital, Distribution, Risk, Finance, CRM & Analytics, Compliance, Legal, IT and Transformation
- Driving pre-eligibility and pre-approval commercialisation across Unsecured Lending
To be successful in this role you should meet the following requirements:
- Previous experience in Retail Banking. Experience of Credit Risk and aggregator channels would be particularly beneficial.
- Highly experienced in the use of Excel and confident working with formulas and pivot tables.
- Able to translate data and analysis into compelling insights and recommendations;
- Excellent written and verbal communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
- Able to create, develop and deliver initiatives and projects that generate incremental revenue and profit to our business area;
- A track record of constantly looking for ways to do things better and an excellent understanding of how to successfully implement change;
- Strong communication, stakeholder and relationship leadership skills: you will be managing multiple stakeholders with often conflicting motivations and perspectives.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.
