Business Travel Sales Coordinator

Job Number

Job Category Sales & Marketing

Location London GSO, 86 Fetter Lane, London, London, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The primary function of the Business Travel (BT) Sales Co-ordinator is to provide support to the EMEA Business Travel Account Managers and/or the Global Account Directors/Managers with the execution of given business travel related tasks.

CANDIDATE PROFILE

Experience

• 2+ years sales and marketing experience required.
• Hospitality sales experience preferred.
• Special Corporate/Business Travel sales experience preferred.

Education or Certification

• Bachelor's degree or equivalent strongly preferred.
• English language written and spoken.
• Experience working with Microsoft Excel required.
• Experience managing the BT sales process or equivalent experience with a major hotel chain or Travel Management Company preferred.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Assist the Business Travel Account Managers and/or GAD/GAM with the implementation of sales strategies in the BT segment.
• Assist on all aspects of the BT pricing process, including (but not limited to):
• Analyze internal/external hotel spending data for the purpose of selecting hotels to be included in the account proposal.
• Assist GAD in the management of Marriott's RFP system as well as third party tools.
• Coordinate pricing for hotels added to the system mid-year, or as new markets emerge due to the accounts' acquisition of new businesses, etc.
• Generate RFP reports and any other tasks as required by the EMEA BTAM team.
• Collaborate on the creation of the BT Account Workbook.
• Conduct rate audit/Follow-up on rates accepted by the clients' 3 rd party tool and amend MarRFP as necessary.
• Research and analyze account information and relevant data to identify new business opportunities in the BT segment and partner with the EMEA BTAMs to create innovative solutions for the customer

Demonstrating and Applying Business/Discipline Knowledge

• Share trends/Demonstrate knowledge of job- and industry-relevant issues, products/services, systems, and processes.
• Use standard software applications such as MS Office, MS Excel, MS Outlook, Tableau, etc.
• Conduct basic financial analysis and exhibit understanding of revenue management.
• Articulate knowledge of Marriott brands, business needs, and pricing strategies.
• Use relevant internal and external data (e.g. account production, competitor information, industry trends) to formulate recommendations and influence business strategies that drive greater market penetration in the BT segment.

Contributing to Teams

• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound business decision-making; demonstrate honesty/integrity; lead by example.
• Motivate and provide a work environment where associates are partnering effectively to deliver sales goals and customer commitments.
• Collaborate effectively with peers, managers, and customers in a global and culturally diverse environment.
• Work effectively in a virtual team-based environment.
• Assist in the development and usage of tools created to support evolving needs of pricing process.

Additional Responsibilities

• Inform and/or update stakeholders on relevant information in a timely manner.
• Manage time efficiently and demonstrate effective organizational skills.
• Present ideas, expectations, and information in a concise, well-organized way.
• Perform other duties, as assigned, to meet business needs.

MANAGEMENT COMPETENCIES

Building Relationships

Coworker Relationships

• Builds strong working relationships.
• Shares thoughts and feedback in a professional way.
• Considers how own behavior impacts others.
• Explains work in a way that encourages cooperation from others.

Customer Relationships

• Shows an understanding of customer/stakeholder expectations.
• Listens and responds to customers/stakeholders with empathy.
• Builds rapport and trust with customers/stakeholders to promote loyalty.
• Anticipates and quickly responds to customer/stakeholder requests or issues.
• Explains policies in a way that helps customers/stakeholders understand.

Global Mindset

• Helps others feel valued and included.
• Works well with others regardless of their background or characteristics.
• Models the Company culture of service, opportunity, respect, and fair treatment.
• Acts when others are treated unfairly or are not valued and respected for their unique skills.
• Listens to and acknowledges different ideas and viewpoints.

Generating Talent and Organizational Capability

Organizational Capability

• Shows an understanding of how each role on the team contributes to the work.
• Shows an understanding of goals, processes, and reporting relationships within the department.
• Understands scope of own decision‐making authority.

Talent Management

• Provides, seeks, and acts on constructive feedback.
• Shows an understanding of performance expectations.
• Works with manager to set and prioritize developmental goals.
• Builds relationships to attract top talent.
• Participates in the hiring process and helps with on‐boarding new associates.

Leadership

Adaptability

• Stays calm and focused during stressful situations.
• Asks questions to understand why change is happening.
• Uses resources to help deal with change or challenges.

Communication and Professional Demeanor

• Expresses ideas in a clear and concise way.
• Actively listens and responds to others with understanding.
• Appropriately interprets verbal and non‐verbal behavior.
• Displays professionalism and gains respect from others.

Problem Solving and Decision Making

• Recognizes issues and makes suggestions to solve problems related to daily work.
• Breaks complex issues into manageable parts.
• Asks questions and gathers information before making a decision.
• Identifies and considers alternatives and their possible impact before making decisions.
• Makes decisions and takes action in a reasonable amount of time.

Learning and Applying Professional Expertise

Applied Learning

• Sets career goals and identifies areas for development.
• Uses available resources and challenging assignments to improve performance.
• Shares own learnings and best practices with others.
• Completes assigned training on time.

Business Acumen

• Shows an understanding of how own work impacts Company and department performance.
• Shows an understanding of the drivers of Company and department performance.
• Identifies innovative ways to improve productivity and associate and customer/stakeholder satisfaction.

Technical Acumen

• Performs technical and complex tasks and solves problems within area of expertise.
• Models technical excellence and communicates the benefits of specific techniques in area of expertise.
• Uses appropriate facilities, equipment, and materials to perform the job.
• Follows current policies, procedures, and legal requirements.

Managing Execution

Building and Contributing to Teams

• Works with team members to meet shared goals.
• Shows an understanding of how the team contributes to broader success.
• Shares with team members information needed to accomplish work.
• Tells other team members when they are doing a good job.

Driving for Results

• Takes responsibility for being innovative and delivering work that exceeds requirements.
• Learns from mistakes.
• Participates in setting goals for the team or department.
• Looks ahead and lets manager know about possible challenges in completing assigned work.

Planning and Organizing

• Keeps track of own current and future workload to make sure everything is completed on time.
• Prioritizes own activities and makes adjustments when appropriate.
• Asks for and uses available resources to complete work.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

#LI-Hybrid

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.