Staff IT Engineer

4 weeks ago

Newbury, West Berkshire, United Kingdom Entrust Full time

Career Growth, Flexibility and Collaboration

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We are looking for a dedicated and enthusiastic new member of the Onfido IT Support team, to give world class support to our 500+ Onfido employees, and a little further ahead to the wider Entrust organisation.

The successful candidate will be joining at a key moment in Onfido's history. Following our recent acquisition by Entrust, a global leader in identity, payments, and data security solutions. Over the next 12 months and beyond we will be working on integrating into the Entrust organisation. And figuring out collectively what the company's new normal looks like.

Because of this ongoing merging of two companies with two different software stacks, experience in many different systems is ideal for this role. This provides the opportunity to expand your knowledge and contribute to how we develop an excellent joint IT function.

The role will be predominantly remote, but with at least one day per week in our London HQ (close to Moorgate) office required to cover our on-site support rota.

The right candidate will have a solid history of supporting Apple Mac devices (Onfido are around 90% Apple devices), as well as Windows Devices (Entrust are predominantly Windows based),

Looking further ahead, post integration work, the successful candidate will be instrumental in bringing IT transformation to the wider Entrust company. Where our teams focus will look towards improving the day to day IT experience across the organisation.

This person will have excellent communication skills, and a positive "happy to help" attitude.

You will extend support to all Onfidoers and continuously develop infrastructure in all locations so that there is:

  1. Continuous development and maintenance - completion of projects/backlog
  2. Adapt our security requirements and compliance controls
  3. Excellent IT support - tickets are completed with an agreed turn-around-time

Requirements

Technical skills:

  • Securing Office IT environments based on security best practices. Exposure to compliant IT environments subject to certifications like ISO27001 and SOC2 and related controls.
  • A good working knowledge of Networking, IT Infrastructure & VPNs.
  • Providing IT Support of all kinds to Onfido employees both remotely and on site when required.
  • Asset Management.
  • Audio Visual.
  • MacOS.
  • Windows.
  • MDM.
  • SSO / SAML.

Nice-to-haves:

Because of the broad nature of our support work as well as the integration work mentioned above, versatility and experience with many different systems is ideal for this role. Experience with any of the following are relevant:

  • Google Workspace
  • MS365
  • JAMF Pro
  • MS Intune
  • Atlassian Suite
  • Slack
  • Active Directory
  • Okta + Okta Workflows
  • Workday
  • AWS
  • Azure
  • Cloudflare WARP
  • General Automation
  • Linux
  • Previous experience with corporate integrations

#LI-LS1

For US roles, or where applicable:

Entrust is anEEO/AA/Disabled/VeteransEmployer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation,

Recruiter:

Lori Stegall

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and data. We offer an unmatched breadth of solutions that are critical to enabling the future of secure data and networks and protecting trusted customer and citizen interactions. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it's no wonder the world's most entrusted organizations trust us.


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