Day Concierge

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role - Day Concierge

To assist in the general running and upkeep of a new private residential development in Barking. Provide a safe, secure and well-maintained environment. Maintain the highest standards, ensuring that excellent customer service is delivered to the Residents/ Company and its client/development. To foster good relations with the residents and ensure that the development is managed to a very high standard. This is a full time, shift patterned role with a 7am-7pm 4 on 4 off pattern.

Duties/Key Responsibilities

Provide a high 5* standard of customer service to our residents, client, and guests. To be welcoming, friendly, polite and smart at all times.

Ensure that the building is maintained to the highest standards expected by the Landlord and Managing Agent and that the Building and Estate runs efficiently

To co-ordinate the day to day running of the building/estate liaising with residents to ensure all relevant information is communicated correctly and efficiently

Statutory health and safety checks of the building/development

Checking in and signing out of parcels

Management of key holding and contractor attendance

Distributing Post

General Admin

Welcoming and greeting all residents/visitors

Any other tasks as directed by the Estate Management Team

Skills

Maintain high ethical standards and professionalism

Ability to resolve complaints effectively and within procedures

Greet residents, guests, and visitors

Ability to work as an individual and part of a team

Flexible approach and can-do attitude

Friendly and helpful, polite, and courteous

Prior experience of working with the public is essential, ideally in a 5* service related, customer facing capacity

Must hold a valid SIA

CCTV Licence (preferred)

To be able to demonstrate the correct behaviours required as outlined in the Living the Values section of the Pinnacle Way booklet.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.