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Credit Assistant

4 weeks ago

Glasgow, Glasgow City, United Kingdom Three UK Full time

Credit Operation Agents

PART-TIME, WEEKEND WORK, 16 hours per week

Contract for 12 months

Glasgow – On-site

We are looking for Agents to support the Credit operations centre, and handle the calls that are received into the Service Centre.

This role is working part-time, Saturday and Sunday, totally 16 hours.

Full training will be provided for this position and the training will be contract the first 2 weeks of starting, and will be across Monday to Friday.

Responsibilities

  • Supporting/making credit decisions using various investigation methods and credit interpretation to determine approvals. This is in line with departmental/company policy and procedure.
  • You will be speaking directly to customers, store staff, contact centre staff and the business sales team to handle Decline Appeals, Referrals and Business sales.
  • Main KPI'S would be to maximise the number of connections while using insight to reduce fraud.

Experience

  • Banking or financial experience is desired but not essential as full training will be proved.
    • Ability to work in a multi skilled environment
    • Attention to detail is a must
    • Good problem-solving ability
    • Being able to manage individual and team targets
    • Work as part of a team