Credit Control

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Credit Controllers ensures that Gallagher IBA receive the money from businesses and customers who owe them. Their duties include handling credit assessments, negotiating payment plans and maintaining accurate financial records.

Operating within the Insurer Broker Accounting department you will provide a quality credit control service, whilst adhering to Company Procedures. This role supports business growth goals by meeting stakeholder expectations and ensuring company funds are collected promptly.

Credit Controllers focus on mitigating risks and maximising profits by ensuring credit issued by the company is paid in full and on time.

Successful Credit Controllers are comfortable communicating clearly with both individuals' debtors and company executives.

Key departmental areas include cash posting and unallocated cash teams.

• Manage company debt aligning with policy and process to achieve departmental key performance targets
• Chase outstanding premiums from clients as per the Company Procedure (Direct Client and Business to Business)
• Produce and issues regular Statement of Accounts for clients
• Record and maintain Client and Business records in line with Company Procedures
• Escalate any issues with your designated stakeholders to your Team Leader within reasonable timescales
• Manage financial accounts of external stakeholders, managing reconciliation and settlement of debtor and creditor ledger balances
• Assist Cash Postings with the resolution of unallocated cash, providing constructive feedback on issues which have resulted in mis-postings
• Assist the business with any queries they have with the collection process, offering support where required
• Hold regular forums with both internal and external stakeholders to promptly raise and resolve any issues as they arise
• Provide updates to Business on outstanding premiums for their branches and deliver a monthly debtors status report to your allocated Business Units highlighting any potential bad debt risk/issues
• Handle and process payment requests, including production of payment request packages in line with Gallagher policy
• Facilitate training and support for less experienced members of the team
• Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Whistle Blowing, Treating Customers Fairly
• Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's shared values, in, putting clients at the heart of our business
• Ad hoc duties as required

• Knowledge of insurance products advantageous but not essential
• Good understanding and working knowledge of Microsoft Excel (inc lookups & pivots), Word, Outlook
• Customer/client experience is essential
• Previous experience working in a fast-paced, global financial services organisation, preferably insurance
• Strong Business to Business Credit Control experience; and
• Ability to deal with large volumes of data and complete large, complex reconciliations on client accounts
• Excellent attention to detail
• Eligibility to work in the UK
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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.