Security Operations Centre Duty Manager
4 weeks ago
As Security Operations Centre Manager, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. Providing overall leadership to a large SOC Team of Analysts.
As Security Operations Centre Manager you will:
- Manage the day to day monitoring and integration of all key systems including CCTV, alarms, travel, media, social media, building management, fire safety, across all locations
- Responsible for the centralised incident reporting and escalation. Responding effectively to incidents and escalations including participating in incident & crisis management, exercises, tests and training, as required by the SBRM
- Develop and establish the SOC policy, procedures, standards and measurements, across all key locations and subsidiary control rooms
- Lead on innovation by implementing controls and measures that reduce stock loss in all key locations
- Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness, across all locations
- Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime
- Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice
- Prepare and control the budget for SOC operations, to ensure delivery of operational excellence
- Produce period reporting and analysis for the Senior Business Resilience Manager as required
A bit about you:
- A leader, who is naturally pragmatic, enthusiastic and motivational. You are able to ability to influence and inspire change when necessary
- Experienced. You have a background in developing and embedding effective security strategies in a retail environment as well as SOC policies and procedures
- A great communicator. Able to manage multiple stakeholders, and engage people at every level of our business, influencing change where necessary
- Qualified. You have front line SIA licence and CCTV SIA Licence
- Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis
- Proficient with IT, security systems and other communications
- Knowledgeable. You have a fill understanding of compliance with all associate statutory regulations and legislation
- An example of our values, a trusted and respected colleague
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