Security Operations Centre Duty Manager

4 weeks ago

London, Greater London, United Kingdom Selfridges Full time
Job Description

As a Security Operations Centre Duty Manager at Selfridges, you will play a critical role in delivering and maintaining the security strategy in store, and optimising security systems and technology to combat crime. You will be responsible for building and maintaining a positive culture of loss prevention and security through regular stakeholder engagement, training and awareness campaigns in store. Your primary focus will be on protecting our people, property and profitability.

Key Responsibilities
  • Lead and inspire a 3rd party manned guarding team working in store 24/7/365, to protect our people, property and profitability.
  • Act as store duty security manager on a shift pattern as required, responding to incidents effectively, utilising all resources available and engaging with senior store leadership and our executive team if necessary.
  • Take ownership for all security incidents, as well as leading the incident management process, in partnership with Health & Safety and store leadership teams where applicable.
  • Continuously invest in the development of the store security culture through regular training and engagement exercises with teams at all levels, conducting gap analysis and presenting areas of improvement to senior leadership.
  • Embed a security culture across all functions, recognising security is everyone's responsibility.
  • Support teams to prepare evidence for successful prosecution of offenders.
  • Optimise all resources, internally and externally to deliver the wider Loss Prevention and Security strategies, as agreed with the Head of Physical Security.
  • Support store leadership in understanding the local security and police activity, threat analysis and risk profile.
  • Partner with the Loss Prevention & Inventory Teams to identify the root cause of stock loss, cash loss and other crime in the store.
  • Partner with our colleagues in Health & Safety, Property and IT to ensure all Events and overnight projects can be executed safely and securely.
  • Support the Head of Physical Security in delivering and maintaining the security strategy in store, and optimising security systems and technology to combat crime.
  • Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and Partner with other Retail Loss Prevention leadership in identifying and sharing best practices.
  • Collaborate with Loss Prevention and Security Managers to develop new 'lean' processes and controls that better identify, combat, and ultimately reduce shrinkage, through any and all causes; Theft, Waste, Damages, Administrative, Vendor Discrepancies or other Operational opportunities.
  • Effectively embed the Security strategy across the store through regular stakeholder engagement, training and awareness campaigns in store. Support store leadership in understanding the local security and police activity, threat analysis and risk profile.
Requirements
  • Experience working in a Security, Loss Prevention or Police role, with experience working in a management position.
  • Hold an existing SIA front line license.
  • H&S qualification (IOSH, NEBOSH) is highly advantageous.
  • Passionate about Security, Safety and Loss Prevention.
  • Naturally pragmatic and solutions orientated, calm under pressure and able to give clear guidance in times of crisis.
  • Engaging with the ability to influence and inspire change.
  • Ability to influence multiple stakeholders, and engage people at every level of our business.
  • Experienced in developing effective security policy and procedures.
  • Good knowledge of Physical Security standards, industry best practice and policy is an advantage.
  • Good knowledge of current industry legislation (Theft Act, PACE, GDPR etc) and accreditations and licensing relating to the provision of Security services.

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