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Dynamics 365 Support Engineer

2 months ago

Cheltenham, United Kingdom IMT Resourcing Solutions Full time

IMT Resourcing Solutions are partnering with a global business in Cheltenham who are continuing to build out their ERP Support team after implementing D365 FO. This is a real opportunity for someone with experience supporting ERP’s or Dynamics 365 to up-skill and develop within a complex organisation that has already implemented D365 FO.


This role is either hybrid 2 days on site in Cheltenham or if you have experience support D365 FO can be fully remote


Key Responsibilities:

  • Provide first and second-line support for Dynamics 365 FO, diagnosing and resolving technical issues in a timely manner.
  • Collaborate with functional consultants, developers, and end-users to understand requirements and deliver solutions that meet business needs.
  • Perform system monitoring, maintenance, and optimisation tasks to ensure high availability and performance of the Dynamics 365 FO environment.
  • Assist in the implementation of updates, patches, and new features, ensuring minimal disruption to business operations.
  • Document issues, solutions, and best practices to enhance the support knowledge base.
  • Work with Microsoft support and other third-party vendors to resolve complex issues when necessary.
  • Participate in training sessions to upskill users and promote best practices in the use of Dynamics 365 FO.


Key Skills and Experience:

  • Proven experience in supporting Microsoft Dynamics 365 Finance and Operations, or previous versions such as AX or an ERP system.
  • Strong understanding of Finance and Operations modules and their integration within the Dynamics 365 ecosystem would be beneficial
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Experience with SQL Server, Power Platform, and other Microsoft technologies that integrate with Dynamics 365 FO.
  • Familiarity with performance tuning and optimisation techniques.
  • Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
  • Microsoft Dynamics 365 certifications are highly desirable.


What will you get?


Competitive annual salary and strong bonus

Hybrid or remote working environment

Private Healthcare

Continuous professional development and certifications

Strong career progression opportunities