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IT Support Specialist
1 month ago
We are seeking a skilled Systems Support Analyst to join our team in Cheltenham. As a key member of our IT department, you will provide technical support to internal and external users of our business-focused applications, ERP / CRM systems.
Key Responsibilities:- Manage support calls and tickets from the IT Service Desk
- Provide internal and external customers with support on our platforms
- Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries, and data changes
- Maintain a log of support calls and resolutions
- Document work or changes made
- Escalate 2nd / 3rd line queries when appropriate
- At least 1-2 years' experience in a 1st/2nd line Support Desk, Service Desk, or Application Support role, ideally supporting a CRM / ERP system
- Experience taking a high volume of tickets in an engineering, manufacturing, house builder, or similar industry would be ideal
- Experience of Dynamics 365 or COINS would be great but not essential
- Ability to understand user queries and relate to business process
- Great troubleshooting experience
- Great communication skills
- £34,000 + bonus
- Hybrid working from Cheltenham office, ideally 3 days a week onsite
- 33 days annual leave + bank
- Private healthcare
- Enhanced maternity, paternity, and adoption leave
- Pension
- Life assurance
- Share incentive schemes