Digital Consultant

1 month ago

Manchester Area, United Kingdom TalkTalk Full time

Job Title: Digital Channel Consultant

FTC contract for 3 months or contractors welcome


Role Overview

Joining at an exciting time we’re looking for an interim digital leader that will help us move into a new phase with our digital channels across web and app.

We are looking to transition our business and this role will play a pivotal role along with other leaders in the business to help us shape new ways of working amongst our product, design and developer teams. We’re looking for someone who has previously implemented the Product Operating model approach, who can kickstart our journey to this way of working with the web and app teams.

Leading a newly formed team of Sales and Service Product owners we are also looking for someone that will help lead the strategy and execution of the company's digital customer experience across all platforms (website, app, chatbots, etc.). Reporting directly to the Director of Products & Propositions, you will work closely with cross-functional teams, including marketing, IT, UX/UI design and product development, to create engaging, intuitive, and innovative digital solutions that enhance Customer Satisfaction, Sales, Service and retention.

You’ll be an experienced and self-motivated leader with a real hunger for digital innovation and transformation and be passionate about creating an agile digital culture.


Key Responsibilities


Help design, develop and implement our new ways of working

  • Work with senior leaders in the business to shape and put into practice our future operating model
  • Work closely with our Head of CX/UX/UI, Product Director and Head of Engineering to improve our ways of working to better reach outcomes


Develop and Execute Digital Experience Strategy

  • Lead the creation and implementation of a digital experience roadmap, ensuring alignment with the company’s strategic marketing objectives.
  • Drive digital transformation initiatives to enhance the customer journey and engagement.


Customer-Centric thinking

  • Working with the Head of UX/UI you will develop user-friendly, intuitive digital interfaces (web, mobile, app) that enhance the customer journey from onboarding to service delivery.
  • Utilize customer feedback, analytics, and insights to continuously improve the digital customer experience.

Collaboration with Marketing and Cross-Functional Teams

  • Collaborate with Product, IT, and Customer Operations teams to ensure seamless delivery of digital projects.
  • Work closely with the Marketing Director to ensure that digital experience strategies align with overall marketing campaigns and initiatives.
  • Influence senior stakeholders to prioritize digital experience initiatives, securing buy-in and necessary resources.


Data-Driven Decision Making

  • Leverage data and analytics to identify areas for improvement, optimizing digital touchpoints to improve customer satisfaction, reduce churn, and drive revenue.
  • Track key performance indicators (KPIs) related to digital experience, such as customer satisfaction scores, conversion rates, and engagement metrics.


Innovation and Continuous Improvement

  • As a key leader, you will play a critical role in our digital transformation, developing digital infrastructure and developing digital approaches that ensure our digital touchpoints offer the best possible experience and align with business goals, brand values, and the latest industry trends.
  • Foster a culture of continuous improvement and innovation within the digital team.


Team Leadership and Development

  • Lead, mentor, and grow a high-performing Digital Product Ownership team across both Sales & Service.
  • Promote a culture of creativity, collaboration, and customer focus.


Key Qualifications

Proven Experience: Leadership experience in digital experience or a similar role, preferably within the telecom, tech, subscription or digital services sectors. Experience of Product Operating Model execution is essential

Technical Expertise: Deep understanding of web/mobile app development. - Experience with customer experience platforms, CRM systems, analytics tools, and digital transformation methodologies.

Customer-Centric Mindset: Demonstrated ability to place customer experience at the heart of decision-making and strategy. - Proven track record of improving digital touchpoints to drive higher customer satisfaction and engagement.

Outcome based Decision Making: Demonstration of making decisions based on required outcomes and KPIs to drive continuous improvement

Strong Analytical Skills

Ability to interpret data to drive meaningful insights and improvements. Along with experience with A/B testing, user research, and leveraging customer data to inform decisions.

Leadership and Communication

We’re looking for someone with excellent communication skills, stakeholder management experience, leadership skills and experience of digital transformation or the successful implementation of significant digital change within an organisation.

  • Managing Consultant

    5 months ago

    Manchester, United Kingdom AND Digital Full time

    **Who We Are**: AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our...

  • Digital Consultant

    6 months ago

    Manchester, United Kingdom Mace Full time

    Within our Consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. The project: Our values shape the way we consult, and define the people we want to join us on our journey, they are: - Safety first - Going home safe and well - Client focus -Deliver on...

  • Managing Consultant

    5 months ago

    Manchester, United Kingdom AND Digital Full time

    **Who We Are**: AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our...

  • Digital Transformation Consultant

    3 months ago

    London Area, United Kingdom MRJ Recruitment Full time

    Are you a strategic thinker with a passion for transforming businesses? Our client, a dynamic scale-up consultancy, is on a mission to rescue companies struggling with their digital journeys. With ambitious growth plans, they're seeking a seasoned Digital Transformation Consultant to Lead on client projects and ensure you deliver tangible results.As a key...

  • Digital Transformation Consultant

    3 months ago

    London Area, United Kingdom MRJ Recruitment Full time

    Are you a strategic thinker with a passion for transforming businesses? Our client, a dynamic scale-up consultancy, is on a mission to rescue companies struggling with their digital journeys. With ambitious growth plans, they're seeking a seasoned Digital Transformation Consultant to Lead on client projects and ensure you deliver tangible results.As a key...

  • CRM Consultant

    3 months ago

    London Area, United Kingdom Darchi Digital Recruitment Full time

    Strategic Services Consultant – MarTech An opportunity to join a growing MarTech & CRM consultancy business in a strategic and advisory role! My client, a fast-growing #DataTech & #MarTech consultancy business is currently seeking a client-facing, strategic and data-driven CRM professional to join their expanding Strategic Services Team, based in Central...

  • CRM Consultant

    3 months ago

    London Area, United Kingdom Darchi Digital Recruitment Full time

    Strategic Services Consultant – MarTech An opportunity to join a growing MarTech & CRM consultancy business in a strategic and advisory role!My client, a fast-growing #DataTech & #MarTech consultancy business is currently seeking a client-facing, strategic and data-driven CRM professional to join their expanding Strategic Services Team, based in Central...

  • CRM Consultant

    3 months ago

    London Area, United Kingdom Darchi Digital Recruitment Full time

    Strategic Services Consultant – MarTech An opportunity to join a growing MarTech & CRM consultancy business in a strategic and advisory role!My client, a fast-growing #DataTech & #MarTech consultancy business is currently seeking a client-facing, strategic and data-driven CRM professional to join their expanding Strategic Services Team, based in Central...

  • Senior AWS DevOps Engineer

    1 month ago

    Manchester, United Kingdom Manchester Digital Full time

    Senior DevOps EngineerManchester Digital is seeking a Senior DevOps Engineer to join their team of experts in digital transformation. As a key member of the team, you will work on building software infrastructure from the ground up, leveraging your expertise in Terraform, AWS, Docker, and NoSQL.This is a unique opportunity to work with a global B Corp...

  • Management Consultant

    1 month ago

    London Area, United Kingdom OSF Digital Full time

    OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and 2000+ employees. Our passion is helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands...

  • Management Consultant

    4 weeks ago

    London Area, United Kingdom OSF Digital Full time

    OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and 2000+ employees. Our passion is helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands...

  • Digital Employee Experience Consultant

    3 weeks ago

    Manchester Area, United Kingdom Bupa Full time

    Digital Employee Experience Consultant (Service Now Product) Salford Quays, M50 3SP, Leeds, LS5 3BF, Bristol BS16 1GW or London, EC2R 7HJ Hybrid Permanent, Full Time (part time considered)Salary starting at £54,000 per annum (DOE) We make Health happen Working in our UK support functions you’ll play a key part in helping our customer facing colleagues...

  • Digital Employee Experience Consultant

    3 weeks ago

    Manchester Area, United Kingdom Bupa Full time

    Digital Employee Experience Consultant (Service Now Product) Salford Quays, M50 3SP, Leeds, LS5 3BF, Bristol BS16 1GW or London, EC2R 7HJ Hybrid Permanent, Full Time (part time considered)Salary starting at £54,000 per annum (DOE) We make Health happen Working in our UK support functions you’ll play a key part in helping our customer facing colleagues...

  • Digital Health Consultant

    4 weeks ago

    London Area, United Kingdom Life Sciences Recruitment Full time

    Company Description:This is a rapidly growing, boutique consultancy firm operating at the cutting edge of healthcare innovation. The team has operated at the highest levels of industry, the NHS and government, and our deep expertise spans regulation, commercial and go-to-market strategies, reimbursement, and policy. They apply these insights across the...

  • Digital Health Consultant

    1 month ago

    London Area, United Kingdom Life Sciences Recruitment Full time

    Company Description:This is a rapidly growing, boutique consultancy firm operating at the cutting edge of healthcare innovation. The team has operated at the highest levels of industry, the NHS and government, and our deep expertise spans regulation, commercial and go-to-market strategies, reimbursement, and policy. They apply these insights across the...

  • Junior Digital Consultant

    6 days ago

    Manchester, United Kingdom RSM UK Full time

    Job DescriptionWe aim to achieve a strong sense of belonging at RSM UK so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. As a Junior Digital Consultant, you will help create digital strategies and work with colleagues within your business areas.You will come together as a digital cohort to share insights...

  • Senior Digital Transformation Consultant

    1 month ago

    London Area, United Kingdom Harnham Full time

    Job Title: Senior Digital Transformation ConsultantAbout the Role:This is an exciting opportunity for a Senior Digital Transformation Consultant to join our client, a leading MarTech Consultancy. As a key member of the team, you will be responsible for building out the Learning (as a service) stream within the business.Key Responsibilities:Manage and...

  • Digital Designer

    3 months ago

    London Area, United Kingdom The Digital Recruitment Company Full time

    Digital Design Manager Job Type: Permanent Salary: DOE base salary + extensive package Location: London & WFHConsultant: Rosie WhelanThe Role:In this role, you will play a pivotal part in helping our client meet growth and brand objectives. Working as a part of the marketing team, you will deliver award winning designs to help activate their digital...

  • Digital Designer

    3 months ago

    London Area, United Kingdom The Digital Recruitment Company Full time

    Digital Design Manager Job Type: Permanent Salary: DOE base salary + extensive package Location: London & WFHConsultant: Rosie WhelanThe Role:In this role, you will play a pivotal part in helping our client meet growth and brand objectives. Working as a part of the marketing team, you will deliver award winning designs to help activate their digital...

  • Digital Consultant

    3 weeks ago

    Manchester, United Kingdom TalkTalk Full time

    Job Description Job Title: Digital Channel Consultant FTC contract for 3 months or contractors welcome Role Overview Joining at an exciting time we’re looking for an interim digital leader that will help us move into a new phase with our digital channels across web and app. We are looking to transition our business and this role will play a pivotal...