Digital Employee Experience Consultant

3 weeks ago

Manchester Area, United Kingdom Bupa Full time

Digital Employee Experience Consultant (Service Now Product)

Salford Quays, M50 3SP, Leeds, LS5 3BF, Bristol BS16 1GW or London, EC2R 7HJ

Hybrid

Permanent, Full Time (part time considered)

Salary starting at £54,000 per annum (DOE)

We make Health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.


Service Now is becoming a core part of our People Strategy and technology landscape. As a Digital Employee Experience Consultant (internally we call this role a Digital Experience Consultant), you will focus on optimising an employee's digital experience, primarily through the development of Service Now HRSD.

This role would manage the strategic roadmap's delivery through a team of 3. It would require hands on configuration from time to time, but also a strategic approach of platform development. While Service Now would be the core product (specifically HRSD), there would also be a need to support Workvivo & Docebo (to a lesser extent) too.


How you’ll help us make Health happen

  • You’ll be accountable for the design and architecture of the primary platforms you’ll support (Service Now bias, but also Workvivo & Docebo). This accountability would extend to resolving issues and incidents either through direct action (either personally or from your team) or through facilitating conversations with other parties.
  • You will identify continuous improvement opportunities and deliver positive change in collaboration with the wider People Technology Delivery Team.
  • Be active in seeking out opportunities to develop employee centric solutions for existing/new functionality and processes for the primary platforms you’ll cover.
  • Engage and facilitate active listening across teams, networks and communities to generate new ideas for solutions which improve the employees experience with people technology platforms
  • Own the backlog of changes for the platforms you will cover with a view to prioritising any delivery solutions, enhancement and fixes consistently and swiftly.
  • Manage stakeholders as well as collaborating with other teams, departments and colleagues on improvements being made and relevant communications
  • Accountable for the delivery of a small team of Analysts
  • Acting as a people manager and coaching, supporting, and developing their team to ensure effective delivery.
  • Has an awareness of other platforms (not primary or core people technology) and can provide advanced consultancy to internal stakeholders where needed.

Key Skills/Qualifications needed for this role

  • A strong understanding of Service Now, with knowledge of the HRSD product is essential
  • An understanding of Workvivo, Sharepoint, Canvas and Docebo would be ideal
  • Be confident in requirements gathering, solution creation and technical configuration.
  • Strong consulting skills e.g. presenting, leading workshops, demonstrating and explaining complex solutions to stakeholders
  • Be experienced with change management process or project management methodologies.
  • Excellent stakeholder focus, able to assess stakeholder needs, build relationships and manage stakeholder expectations. You will know when to push back, when to escalate, and when to go above and beyond to satisfy a stakeholder.
  • An interest and affinity with technology and how technology can enable People/HR operations with a ‘user experience’ mentality

​

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

​

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.


Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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