IT Support Technician

3 weeks ago

Edinburgh, United Kingdom Lorien Full time

IT Support Technician (1st/2nd Line) - Edinburgh - Up to 30K + Bonus


> Edinburgh based - 5 days per week in the office


Lorien’s client, a leading name in the Life Sciences and MedTech sector with bases across the globe, has asked us to help them in their searches for a IT Support Technician with a background across 1st Line and 2nd Line support to join their team.


This individual will take the reins as the first point of contact for incoming tickets, fulfil a range of support duties for internal users (some of which are detailed below), and enjoy working for an organisation giving something back and improving the lives of people around the world.


As well as a starting salary of up to 30K plus a bonus of up to 10%, our client also offers career progression opportunities for those looking to move up into 2nd line support, Networking and further, plenty of technical upskilling opportunities along the way from external training and funded certifications to in-person live support, and more, so take a look at the finer details below and let us know if you’re keen


An outline of some of the duties involved:

  • Offering first line (and some 2nd line) support to staff across the organisation, and escalating more complex issues to 2nd and 3rd line support where needed
  • Ensuring calls and tickets are prioritised and resolved effectively
  • User creation and admin via Active Directory
  • Building/Imaging machines and supporting laptops / desktops / printers / etc.
  • Installing software and rolling out hardware
  • Continuously upskill as you work, and adhere to agreed standards and best practices


The skills/knowledge they're looking for:

  • A background in IT Support / Service Desk / Helpdesk support, whether you’ve relatively recently kickstarted your career, or have been a long-term member of a support team already
  • A confident individual, able to work with personnel at any level across the business
  • Knowledge and skills across Active Directory, Group Policy, Office 365, Desktop/Laptop/Printer support and ideally Mimecast, InTune, and any other relevant technologies/areas


This is a great opportunity for a First Line Support Technician / IT Support Analyst / Service Desk professional looking to join a friendly and supportive team, further their career, and benefit from ongoing chances to upskill. If this sounds like it might be suitable and of interest, apply now with your latest CV for immediate consideration before it's snapped up

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