Customer Issue Representative

1 month ago

Bracknell, United Kingdom ECS Resource Group Full time

Customer Order & Issue Representative

Location: Hybrid Working (Manchester or Bracknell)

Rate: 18.00 PH

Duration 6-12 Months initially


As a Customer Order and Issue Resolution Representative you will be responsible for End-to-End CIR Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.


You will partner with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication.

Must be able to work and handle sensitive/confidential financial data.


Responsibilities;

Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications.

Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify, and implement service solutions.


Your Skills and Expertise

To set you up for success in this role from day one, we require (at a minimum) the following qualifications:

Strong customer facing skills

Maintains a professional, positive, and tactful demeanor with clients and customers.

Minimum two combined years of customer service, finance, supply chain or sales experience.

Bachelor’s degrees or higher from preferable business, economics but other degrees are accepted.

Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills.

Develops and broadens negotiating and influencing skills.

English language capabilities and additional language a plus Additional qualifications that could help you succeed even further in this role include:

Experience with customer service processes and systems – SAP and Sales Force.

Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles. For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location: Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

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