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Information Technology Support Technician
3 months ago
Job Title: IT Support Technician
Location: Rugby, UK (Preferred resident in Rugby)
About the Role:
As an IT Support Technician in Rugby, you will play a crucial role in ensuring the smooth and efficient operation of IT systems, infrastructure, and telephony services within a business-critical environment. Your responsibilities will include managing the PC environment, network, and telephone applications to ensure continuous operation and support for Volvo Trucks' call center.
Responsibilities:
Digital Champion for O365:
Act as the go-to person for O365, ensuring effective utilization and troubleshooting.
PC and Fleet Management:
- Deploy, install, and manage computers.
- Oversee the lifecycle of IT equipment, including handover to users and application installation.
- Manage fleet operations, ensuring all devices are up-to-date and functioning.
Hardware Management:
- Order hardware (HW) and manage PC ownership changes.
- Coordinate with external suppliers for hardware needs.
VAS/Uptime Support Team:
- Be an active member of the VAS/Uptime support team, collaborating to ensure service continuity.
- Participate in weekly sync meetings to avoid any conflicts between GTO and Uptime.
Technical Escalation Point:
- Serve as the point of escalation for all network and telephony technical incidents and problems.
- Take ownership of issues until they are fully resolved.
System Maintenance:
- Maintain IT systems and infrastructure, ensuring all backup facilities are operational.
Problem Solving:
- Handle and resolve IT issues, providing workarounds when necessary.
- Scripting and development of small software solutions as needed.
Interaction and Coordination:
- Liaise with external suppliers and internal teams to ensure seamless operations.
- Coordinate with the backup team in Gent or Skövde for support during holidays or sickness.
Knowledge and Learning:
- Continuously improve your knowledge base on network, PC, and telephony systems.
- Stay adaptable, eager to learn, and ready to handle stressful situations.
Required Skills:
Availability: Flexible working hours with a standard schedule of 8 am-4:30 pm, Monday to Friday. Occasional planned work outside these hours may be required.
Autonomy: Ability to work independently, taking full responsibility for tasks and issues.
Problem Solving: Strong problem-solving skills with the ability to adapt and find creative solutions.
Patience and Adaptability: Exhibit patience and adaptability in a fast-paced, critical environment.
Learning: Show a continuous eagerness to learn and grow within the role.
Preferred Skills:
- Experience in IT Support: Prior experience in a similar IT support role, particularly within a call center or business-critical environment.
- Knowledge of Volvo Tools: Familiarity with Volvo-specific tools such as Faros is a plus.
- Scripting Skills: Basic scripting abilities to automate routine tasks.
- Resident in Rugby: Preference for candidates residing in Rugby for proximity to the worksite.
