Sales Associate

Job DescriptionTitle: Sales Associate - Bluewater John Lewis Full-TimeReports To: Concession ManagerCompany OverviewFounded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.Values & CultureLongchamp embraces five core values:Elegance – Providing a refined and polished customer experienceAuthenticity – Acting with honesty and professionalismCreativity – Encouraging innovation and fresh thinkingQuality – Striving for excellence in service and productSustainability – Committing to thoughtful, responsible business practicesSales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.Job PurposeTo deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.Key ResponsibilitiesCustomer Service & SalesWelcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.Product & Brand KnowledgeDemonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritageCommunicate brand stories and product features with confidence and clarityStay updated on new arrivals, seasonal launches, and promotional activitiesBoutique OperationsEnsuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.Restocking and stock management: support replenishment, stockroom activity, and inventory accuracyManaging checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data captureSkills & QualificationsMinimum 1 year of experience in retail, preferably luxury or premiumStrong interpersonal and communication skillsPOS system knowledge and basic MS Office familiarityFluent in English (additional languages preferred)Passion for fashion, customer service, and luxury brandsPerson SpecificationOutgoing, polished, and professional demeanourService-driven and problem solvingTeam player with a proactive attitudeDetail-oriented, punctual, and dependableOrganized, and able to prioritize daily tasksFlexible with scheduling including weekends, evenings, and holidaysKey Performance Indicators (KPIs)Personal sales revenueConversion rate (footfall to sales)Average transaction value (ATV) and Units per Transaction (UPT)Client satisfaction feedback and mystery shopper resultsCRM entry completion and data qualityVisual merchandising complianceBenefits· Competitive salary· Monthly and annual performance bonuses· Enhanced pension contribution· Generous holiday allowance after qualifying period· Private health cover after qualifying period· Enhanced Maternity, Paternity and adoption pay· Staff discountLongchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.